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Nonee
Level 2

Updates

All of a sudden QB just shut down and said I needed an important update, but when I try to reopen, it says I already have one open, but I don't know where it is then.  It's always on my task bar and it isn't.  What to do?

 

2 Comments 2
Rasa-LilaM
QuickBooks Team

Updates

Thank you for visiting the Community today, Nonee.


This isn’t what I want you to experience when you update and open the desktop program. Let’s end all the components required to run QuickBooks from the task manager and then suppress the application. I'm here to ensure you can carry out the troubleshooting steps in just a few clicks.

 

Sometimes the software does not start because qbw32.exe is running in the background. You'll have to end the QuickBooks processes one by one to fix the issue. 

 

Before proceeding, make sure that your QuickBooks is up to date to apply the critical fixes and get the latest features. Once done, follow the steps below to remove all the components.

 

Here's how:

 

  1. Click your mouse on the taskbar and select Task Manager.
  2. In the Task Manager window, head to the Processes tab.
  3. Tap the Name header to arrange the results alphabetically.
  4. Click on the End Process button and search for the “QBW32.exe” file.
  5. Press the End Process button.


Next, suppress your QuickBooks to check if there's damage to the company file or the program. Head to Solution 2 in this article for detailed instructions: QuickBooks Desktop doesn't start or won't open.

 

These steps ensure your QuickBooks will open smoothly and show again in the taskbar, Nonee.

 

In case you encounter any errors opening QuickBooks or other tasks such as opening reports, transactions to name a few. These resources contain built-in tools that will resolve them. From there, you'll learn how to check for a damaged user, create a new Windows Administrator, and so on.

 

 

You can utilize our Community articles to help you accomplish your tasks in QuickBooks easily.. They're grouped by topics so you'll be able to view each one right away. 

 

If you need further assistance performing the solution I shared above, let me know by clicking the Reply button and adding a comment. I’ll get back to get this taken care of for you.

JesicaT
Level 1

Updates

Hi @Nonee 

 

The update issue usually appears due to the various reason but incorrect firewall settings is one of the leading cause for update error. I would ask you to go through the below stated link to configure your firewall settings. 

 

Setup windows firewall settings.

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