cancel
Showing results for 
Search instead for 
Did you mean: 
clarksdiesel
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Upgraded from pro 2019 to pro plus 2022 and updated file. Now when opening company file on server computer only get a unrecoverable error. After talking with customer service and trying the QuickBooks tool hub repairs and everything the agent could think of it still doesn't work. Was escalated to data services and told 3 to 5 days then 5 to 7 days for response. In the mean time I did some more research and found how to suppress the desktop when opening QuickBooks. After doing that it now works. My Question is what does that do and now that it works is it fixed? I contacted an agent and they suggested I wait until the data services team responds but I can not go 5 to 7 days without billing software. Any Ideas? 

15 Comments 15
Carneil_C
QuickBooks Team

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Thank you for posting here in the Community, @clarksdiesel. I’ll be happy to share some details about the unrecoverable error you encountered in QuickBooks Desktop.

I appreciate the troubleshooting actions you’ve tried to isolate the issue. Meanwhile, these unrecoverable errors are due to various reasons, but the most common are missing Windows or QuickBooks updates, data damage, computer issues, or program code that needs repairing.

 

Also, I recommend waiting for the updates from the data and services before taking further action on this error.

 

In addition, check out these handy articles for more details about the unrecoverable error in QBDT:

Here are a few extra articles that can help when you encounter unrecoverable errors along the way:

If you have any further questions or concerns with QBDT, please let me know and I’ll do everything I can to help here in the Community!

clarksdiesel
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Thank you for the reply. The link you posted is the one I used to suppress the desktop. So what does suppressing the desktop actually do? I can not simply wait for the data team that takes 5 to 7 business days as I have a Business to run and employees who depend on it. I find it very frustrating that quickbooks is ok with telling their customers to wait 5 to 7 business days to fix a problem that was created by them. Thank You

Kurt_M
QuickBooks Team

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Hi there, @clarkdiesel.

I'll share some information about what will happen if you suppress your QuickBooks Desktop. If the issue is with the QuickBooks Desktop application itself, this step will isolate it. To begin, here's how:

 

  1. Press and hold the Ctrl key and then double-click the QuickBooks Desktop icon. A reminder, don't release the Ctrl key until you see the "No company Open" window unless QuickBooks freezes or gives you an error.
  2. Select a company file, then choose open.

 

You can refer to this page for more information about how to fix QuickBooks Desktop doesn't start or won't open.

 

I'll be adding a link here where you can look for an article that can assist you if you require any information or procedures when using QuickBooks Desktop. Help articles.

 

I'll be here in the Community if you need help with your QuickBooks-related concerns. Keep safe and stay hydrated!

Fiat Lux - ASIA
Level 15

Upgraded to pro plus 2022 now get unrecoverable error when opening.


@clarksdiesel wrote:

I can not simply wait for the data team that takes 5 to 7 business days as I have a Business to run and employees who depend on it.

 

@clarksdiesel 

You can purchase a 3rd party file repair service to speed up the process if required, including weekends.

mudworxbookkeeper
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

This is crap unacceptable. I've spent hours today on the phone with Intuit just to be told it will be 3 - 5 business days. I have a business to run and payroll to do tomorrow. And to top it off, they refused to let me speak with a supervisor. Soooo unprofessional!!!!!!

mudworxbookkeeper
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

I have tried everything posted here. My unrecoverable error number is not in the list. I spent hours on the phone with Intuit today and was refused speaking to a supervisor. I also have a business to run and payroll tomorrow. Intuit has become unprofessional and the service is unacceptable. 3 - 5 business day. I am so disillusioned after using QuickBooks for 25 years. 

Fiat Lux - ASIA
Level 15

Upgraded to pro plus 2022 now get unrecoverable error when opening.

@mudworxbookkeeper 

You can purchase a 3rd party file repair service to speed up the process if required, including weekends.

 

clarksdiesel
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

It took them 8 days to call me back and then basically said if suppressing the desktop worked then that's great. I agree total BS. Its too bad that it didn't work for you. Hopefully they get back to you sooner. 

clarksdiesel
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Shouldn't have to purchase anything additional. Intuit has gone just like every other major company and no longer are customer oriented. 

Adrian_A
Moderator

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Hi clarksdiesel,

 

I can see how inconvenient it is to encounter issues while working on the file.

 

I'll share with our Communication team your experience on why it took several days to get in touch with you.

 

I've also added this reference for some tips in managing your QuickBooks Desktop program: QuickBooks Desktop Q & A.

 

It isn't the kind of experience we want you to come across, clarksdiesel. Don't hesitate to get back to us if you have other concerns. I'll be sure that it gets taken care of.

Green1Thumb1
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

I am having the exact same problem.  After somehow solving it myself last time I did payroll, it worked until today.  My computer updated last night and when I tried opening quickbooks Pro Plus 2022 this morning, it isn't opening again. 

 

I keep getting an Unrecoverable Error.  Code:  1407098317 86385

I should have kept notes on how I solved it the first time. 

Dammit! I have to do payroll...

What is going on?!?

 

 

Sam331
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

Hi @Green1Thumb1 Hope you are doing great.....

 

For instant resolution on Upgraded to pro plus 2022 now get unrecoverable error when opening, I recommend you to go-through the given reference link......

BrianC3
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

I have had the same experience.  Started experiencing this problem with QB2019.  Upgraded to QB2022 in March hoping it would fix it.  Today I spent 2.5 hours on the phone with Level 1 tech support.  After 2.5 hours I was told they were sending me an email with troubleshooting procedures (the same procedures we already went through.)  When I asked if I could pay for someone to look at my data file I was told that service wasn't available.

 

I continued to research on the Community Board and came across this article/step that solved the problem for me.  Just updating my Preference file to tell the system NOT TO SAVE THE DESKTOP on closing, solved the problem.  Give this a try, and here is the link. What to do if you can't open your company file in QuickBooks Desktop (intuit.com)

 

Step 6: Turn off the save when closing feature

If you have a large report or several windows set to open automatically, it can freeze QuickBooks when it starts on startup. To prevent them from opening:

  1. Open QuickBooks Desktop.
  2. In the No Company Open window, select your company file on the list. Hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens.
Note: If QuickBooks asks you to log in, enter your password. Then press and hold ALT and then select OK.

Once you open your company file, turn off the save when closing feature:

  1. Go to the Edit menu and select Preferences.
  2. Select the Desktop View tab.
  3. Select the Don't save the desktop option and then OK.
  4. Close and reopen QuickBooks and open your company file again.

 

Good luck all.

JDBookkeeping
Level 1

Upgraded to pro plus 2022 now get unrecoverable error when opening.

I'm so sad to read all these, as I'm now having same issues.  Made backups, went on 10 day vaca, came home and neither company file will open.  And neither backup would restore.  One of my older backups did restore for one of the companies, but the screen continues to lock up upon opening with Unrecov Error message.  Wish I could go back to my old 2015 desktop version.  Anyone have a permanent fix to this yet?? And what exactly does "suppressing" the desktop mean? I don't want to screw up anything worse than it already is.

CharleneMaeF
QuickBooks Team

Upgraded to pro plus 2022 now get unrecoverable error when opening.

I'm determined to help you restore your file, JDBookkeeping.

 

Suppressing QuickBooks helps us determine if the issue is the program or your company file. 

 

If you haven't suppressed the application, I'd recommend following these steps:

 

  1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon.
  2. Hold the Ctrl key until you see the No Company Open window unless QuickBooks freezes or gives you an error.
  3. Once done, open or restore the data. Make sure to select the correct file types.

 

In case the issue persists, I'd recommend checking out these articles to fix the unrecoverable error: 

 

 

If you're still unable to restore the backup, I encourage contacting our QuickBooks Support Team. They're equipped with tools to determine the cause of this.

 

I've also added these articles that'll help you learn more about the program's latest features and system requirements:

 

 

I'd appreciate it if you'll update us about the troubleshooting process. We want to make sure you can work on your books again.

Need to get in touch?

Contact us