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suzannek1
Level 4

Upgrading desktop

Found it.

suzannek1
Level 4

Upgrading desktop

Thanks All for your help.

Audrey Clark
Level 1

Upgrading desktop

Thanks for the info you have there, however, I 

don't want to upgrade.  How do I continue to use my QB as I always have, send my invoices by email, etc?  I am currently unable.  I just started to get messages that say I need to sign into my Intuit account.  I have, but then I get another msg that says I can't log into my Intuit account unless I upgrade my QB.  Any help would be appreciated.  Thanks in advance, Audrey Clark

CamelleT
Moderator

Upgrading desktop

Let me clarify why you're being asked to upgrade when accessing your Intuit account, Audrey.

 

To start, could you tell me which version of QuickBooks Desktop (QBDT) you're currently using? Versions of QBDT 2021 and earlier have been impacted by the discontinuation of certain services, including the ability to email forms. This is why you are being prompted to upgrade to continue using that particular service.

 

Moreover, for additional information about the affected services and features of the discontinuation, please refer to this article(Note: While it primarily discusses QBDT 2022 versions, the information is also relevant to earlier ones): QuickBooks Desktop service discontinuation policy.  

 

Additionally, I recognize your preference to avoid upgrading, but if you wish to continue sending invoices by email and utilize other essential services, you'll need to upgrade your subscription.

Finally, I'll share this article to help you back up your accounting data in QBDT in case you would like to switch to QuickBooks Online: Move your QuickBooks Desktop file to QuickBooks Online.

 

Thanks for understanding, Audrey. If you have other questions about product upgrades, let me know by clicking the Reply button below. I'll make sure to get back to you promptly.

Chrea
Level 8

Upgrading desktop

@Audrey Clark 

Which QB Desktop year version? Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

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