Upgrading desktop

If you can still run QBD 2018 on your machine, you may have the one time license of it. Login to your CAMPS to check your license information.

https://camps.intuit.com/

then you may consider to purchase the one time license for QBD 2021 or the subscription license for QBD 2022 to upgrade your version.

I have an active annual subscription.  Where do I go to purchase a license for 2022?  QBs customer support only wanted to sell me online.

It looks like I can download and install 2022 desktop.  

It's my goal to help clarify things about upgrading QuickBooks, suzannek1.

Your QuickBooks Desktop is a one-time purchase. This means that you can use the software for as long as you want but for basic accounting purposes only. If you have online subscriptions attached to your QuickBooks like Payroll, Online Banking, Merchant, and others, we recommend you upgrade your software.

To see your product information and its status, you can log in to CAMPS.com. I'll show you how:

1. Sign in to camps.intuit.com.
2. Find your app or subscription in the Products & Services list.
3. Select Details, then Download.

Read through this article to learn more about managing your QuickBooks Desktop subscription: Manage your QuickBooks Desktop subscriptions and services.

In terms of upgrading, QuickBooks makes it easy for customers to upgrade. You'll be seeing a prompt message that there's a new version. Here's how to do it:

1. When you’re ready, select Upgrade Now.
2. Select Keep old version on my computer if you want to keep your current QuickBooks. Then select Let’s go. QuickBooks downloads install and activate the new version for you. It updates your company file(s).
3. When the upgrade is done, select Open QuickBooks.

In case you did not see any prompt, you can follow the steps below:

1. Go to Help, and then Upgrade QuickBooks.
2. Select the version you want to upgrade to, then select Upgrade Now.
3. You can keep a copy of your current version of QuickBooks. Select Keep old version on my computer, then select Let’s go.

For other ways of upgrading your QBDT, check out this article: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise

You might be interested in visiting this article about the features and functions of QuickBooks Desktop's latest version: New and improved features in QuickBooks Desktop 2022.

You know where to go if you have follow-up questions or other concerns about managing your QuickBooks account. Always here to help. Have a great day.

Thank you.  I did go to Upgrade QBs and Upgrade Now.  And it should be simple.  The issue is that it rejected my License # and Product code.  I have no idea why.  I triple checked them.  Any thoughts?

Also, if I click on the Upgrade Now button, it takes me to Online options only.  I have to go thru Help and Upgrade Quickbooks.

If you already have an active subscription license, you are entitled to a new license code for QBD 2022. Or would you rather buy a new license for QBD 2022?

I really don't understand all this.   I just want to update to QBS 2022.

I was told to go to Upgrade QBs in the help menu and follow prompts.  But it is rejecting my license and product numbers.  This is really frustrating.

Hello, suzannek1.

It's great to hear you want to upgrade your QuickBooks Desktop Pro 2018. You'll need to have the new license for QuickBooks Desktop 2022 before you can upgrade since each QuickBooks Desktop version has its license number.

Based on your situation, you've used the license number for QuickBooks Desktop Pro that's why it won't be recognized when you enter it on QuickBooks Desktop 2022. You can consider buying a new license because QuickBooks Desktop Pro 2018 is a one-time license only, and it won't work on other versions of QuickBooks.

If you don't have an active subscription or a QuickBooks Desktop 2022 license, I recommend contacting our QuickBooks Desktop Team to get one.

Here's how:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then hit Let's talk.
5. Choose a way to connect.

You can also visit this page to get our Sales team number: QuickBooks Desktop Product.

Once you have the new license, you can now start the upgrade process by going to the Help menu and then clicking Upgrade Now.

I'm also adding this article about fixing errors if you encounter one during the update process for future reference: Fix QuickBooks Desktop Update Errors.

If you require further assistance with QuickBooks Desktop, notify me. Take care and stay safe.

I do have an active intuit account.  I am totally confused about this license stuff.  (QBs customer service just wanted to sell me online.  Actually refused to help me.)  So I have to pay for an annual subscription and a license?  Is calling them the only way to buy the license?

I appreciate your help.  It used to be so easy to upgrade.

Thank you for your response, @suzannek1. I understand the urgency to upgrade your Desktop subscription. You got me on this. 

I'll help you clarify things by answering your questions.
 

• "So I have to pay for an annual subscription and a license?"

Well, it depends on the care plans you have. If she has the Annual Support plan, that means you'll need to purchase the license or software for QBDT 2022. But, if you have the Pro or Premier Plus Annual, that means the plan includes upgrading to the latest QBDT version upon release and you'll get the new license information.

For more details about the care plan options, you can check out this article: Care Plans for QuickBooks Desktop
 

• "Is calling them the only way to buy the license?"

No. We have available online purchase if your are looking for a subscription-based plans. Here's an article for that: Choose your QuickBooks Desktop product

However, if you only need the standalone software (QBDT 2022 without any care plans). We recommend reaching out to our support team to check the available options for you.

To contact support, here's how:
 

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.
    

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support

If you have your new license, you can proceed the upgrading process from then Help menu. In case you encounter problems when upgrading, just refer to this article for the steps to fix it: Fix QuickBooks Desktop Update Errors

Let me know if you need more help with upgrading your QuickBooks product. I'll be around whenever you have follow-up questions about this. Stay safe and all the best for you!

@suzannek1 

Quick question. Can you go to your CAMPS and find the license code for your QB Desktop 2022 there? 

Thlanks for replying.  I have an active Annual Subscription Pro.  But the upgrade says I have the wrong license.  so - what now.

Well,  not yesterday.  I clicked on "Details" just now and it brought up the 2022 install.  That didn't happen yesterday.  This is all so weird.  Waiting on a replay from my IT company.

When did you purchase the license for QB Desktop 2022? Do you find the license code for QB Desktop 2021 in your CAMPS? You can also try to download the installer file for QB Desktop 2022 Canada Pro and use the code to make sure. 

I haven't purchases a license since 2018.  I purchased a 2022 annual pro subscription.  No, no license number on camps.  No place for a license number.   QuickBooks needs to make this make more sense.

If you just purchased the license, download the installer file for Canada version as I mentioned earlier. Otherwise, request a refund within 60 days of purchase. You can purchase a new license again from Intuit directly or a reputable partners for a lower rate.

I don't understand.  I did not purchase a license to my knowledge.  

So you haven't bought or renew or pay anything since using QB Desktop 2018? How can you be sure you have an active subscription license in your CAMPS? You can send us some screenshots of your CAMPS with the private message.

I bought a Pro Annual Subscription in 2022.  That is all I know.  I am totally confused.

There is no word "license" on it.

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