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sbrownhuper
Level 1

UPS shipping options in QB Desktop Enterprise

We are using the UPS Shipping Manager in QB Enterprise Desktop.  We are unable to view multi-user shipping labels created, each user is only able to see their own labels created. Is there a function available to see all labels created? 

 

Also, are you able to select Return Shipment/Call Tag when creating labels? We are not seeing this function as an online option. 

Solved
Best answer October 08, 2020

Best Answers
JasroV
QuickBooks Team

UPS shipping options in QB Desktop Enterprise

Thanks for sharing the details with me, @sbrownhuper.


Ideally, all the users can view and access the labels created by other users in Multi-user mode. Let’s perform some troubleshooting steps to get around this issue. I recommend using the Verify Rebuild utility tool in QuickBooks Desktop (QBDT). 

 

This utility tool is built-in to QBDT and automatically fixes minor company file issues. Let me guide you how.

 

To Verify: 

  1. Go to the File menu.
  2. Select Utilities 
  3. Click Verify Data.

To Rebuild:

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue persists, I recommend contacting our Support team. There, they can securely look into your account and double-check the set-up of your QBDT software. Before doing so, check out our Support hours page to know the best time to reach out to them. 

 

I also have here an article that you can utilize in case you need to personalize the email message in your QBDT software: Create custom email templates in QuickBooks Desktop.

 

Tag me in if there’s anything else you need assistance with in managing your QBDT software. I’ll be around to lend a hand. Keep safe and more success in your business!

View solution in original post

1 Comment
JasroV
QuickBooks Team

UPS shipping options in QB Desktop Enterprise

Thanks for sharing the details with me, @sbrownhuper.


Ideally, all the users can view and access the labels created by other users in Multi-user mode. Let’s perform some troubleshooting steps to get around this issue. I recommend using the Verify Rebuild utility tool in QuickBooks Desktop (QBDT). 

 

This utility tool is built-in to QBDT and automatically fixes minor company file issues. Let me guide you how.

 

To Verify: 

  1. Go to the File menu.
  2. Select Utilities 
  3. Click Verify Data.

To Rebuild:

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue persists, I recommend contacting our Support team. There, they can securely look into your account and double-check the set-up of your QBDT software. Before doing so, check out our Support hours page to know the best time to reach out to them. 

 

I also have here an article that you can utilize in case you need to personalize the email message in your QBDT software: Create custom email templates in QuickBooks Desktop.

 

Tag me in if there’s anything else you need assistance with in managing your QBDT software. I’ll be around to lend a hand. Keep safe and more success in your business!

View solution in original post

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