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sbrownhuper
Level 1

UPS shipping options in QB Desktop Enterprise

We are using the UPS Shipping Manager in QB Enterprise Desktop.  We are unable to view multi-user shipping labels created, each user is only able to see their own labels created. Is there a function available to see all labels created? 

 

Also, are you able to select Return Shipment/Call Tag when creating labels? We are not seeing this function as an online option. 

Solved
Best answer October 08, 2020

Best Answers
JasroV
QuickBooks Team

UPS shipping options in QB Desktop Enterprise

Thanks for sharing the details with me, @sbrownhuper.


Ideally, all the users can view and access the labels created by other users in Multi-user mode. Let’s perform some troubleshooting steps to get around this issue. I recommend using the Verify Rebuild utility tool in QuickBooks Desktop (QBDT). 

 

This utility tool is built-in to QBDT and automatically fixes minor company file issues. Let me guide you how.

 

To Verify: 

  1. Go to the File menu.
  2. Select Utilities 
  3. Click Verify Data.

To Rebuild:

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue persists, I recommend contacting our Support team. There, they can securely look into your account and double-check the set-up of your QBDT software. Before doing so, check out our Support hours page to know the best time to reach out to them. 

 

I also have here an article that you can utilize in case you need to personalize the email message in your QBDT software: Create custom email templates in QuickBooks Desktop.

 

Tag me in if there’s anything else you need assistance with in managing your QBDT software. I’ll be around to lend a hand. Keep safe and more success in your business!

View solution in original post

3 Comments 3
JasroV
QuickBooks Team

UPS shipping options in QB Desktop Enterprise

Thanks for sharing the details with me, @sbrownhuper.


Ideally, all the users can view and access the labels created by other users in Multi-user mode. Let’s perform some troubleshooting steps to get around this issue. I recommend using the Verify Rebuild utility tool in QuickBooks Desktop (QBDT). 

 

This utility tool is built-in to QBDT and automatically fixes minor company file issues. Let me guide you how.

 

To Verify: 

  1. Go to the File menu.
  2. Select Utilities 
  3. Click Verify Data.

To Rebuild:

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

If the issue persists, I recommend contacting our Support team. There, they can securely look into your account and double-check the set-up of your QBDT software. Before doing so, check out our Support hours page to know the best time to reach out to them. 

 

I also have here an article that you can utilize in case you need to personalize the email message in your QBDT software: Create custom email templates in QuickBooks Desktop.

 

Tag me in if there’s anything else you need assistance with in managing your QBDT software. I’ll be around to lend a hand. Keep safe and more success in your business!

Dpruitt09
Level 1

UPS shipping options in QB Desktop Enterprise

Question:

 

My UPS special rates are not loading properly when creating shipping labels, how do you fix this?

 

 

LollyNino_C
QuickBooks Team

UPS shipping options in QB Desktop Enterprise

I’m happy to see you here in the Community, @Dpruitt09

 

This problem can happen when the Shipping Manager's account is damaged. To help you get back on track, I recommend using the Verify and Rebuild Data in QuickBooks Desktop. You can follow the steps provided by my colleague which helps resolve your concern.

 

If the issue persists, I recommend reaching out to our QuickBooks Customer Care Support team. They use specific tools to view your account information and can do a screen sharing to check your Shipping Manager set-up. To do so, refer to these easy steps:

 

  1. In QuickBooks, click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.

 

I’m also adding articles with detailed information on how the Shipping Manager can help process shipments and labels:

 

Those resources should get you on the right path.

 

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

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