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J
Jefft
January 7, 2019
Question

US cust. support phone number while in Mexico

  • January 7, 2019
  • 3 replies
  • 12 views

Have an open case from 45 days ago and want to follow up.  Just looking to call QB from MX on my usa QB account.  Can any help?  The online chat was no help.  Thank you.  JT

3 replies

BettyJaneB
BettyJaneB
Level 9
January 8, 2019

Glad to have you here in the Community, @Jefft.

 

First of all, I want to make sure that your initial issue has been resolved. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of. However, if you wish to speak with our representatives, you'll need to contact the same number that you've reached before which can also be found in this article: Get help with QuickBooks Online. 

 

We also have the chat support that you can check out too. You can reach them through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

 

Don't hesitate to let me know if there is anything I can do to help. Wishing you and your business continued success!

J
JefftAuthor
January 10, 2019

Nothing has been resolved!!!  QB is so hard to deal with.

 

Had an open case from 2 months ago.  Questions about matching up invoices.  Tier 1 and 2 couldn't figure it out so they opened the excalated case.  

 

The case has been closed (why???) and still no resolution.  

 

Was looking to call USA support from MX.  No number and cannot get them to call me back from my USA cell phone.  

 

Also now my Privacy button is on and I cannot simply toggle it off (on my dashboard).  

 

I am stranded with no answers, ever!!!  And my initial case is now closed.  If they couldn't fix it, or answer it after logging into my computer for 2 hours, it surely won't get fixed over a chat (only thing I can do from MX apparently).  

M
Mark_RModerator
Moderator
January 10, 2019

Hi Jefft,

 

This must be a challenging experience for you and I'd like to redirect you to the best support available so this gets addressed right away.

 

Regarding your concern on matching invoices, I recommend contacting our QuickBooks Customer Care team again. I understand that you've already contacted them before but they're the best support group to handle your escalated case.

 

Then, for your Privacy button, let's perform some browser troubleshooting steps and get your Privacy button working fine again.

 

Please access your QuickBooks Online account through an incognito browser. Feel free to check below for the keyboard shortcuts based on the browser you're using.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, this means that you just need to clear your browser's cache. Sometimes, it keeps either too many or outdated Internet files that may cause websites, like QBO, to act weirdly.

 
If you get the same result, let's try using a different browser, then try to toggle the Privacy button again.

 

Please let us know if you have any other concerns. Have a good day!

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