Hello there, @BethFL. I want to acknowledge and appreciate all the effort you've put into troubleshooting the issue you're facing. It's clear that you've tried your best, and I understand how frustrating it must be for you. Please know that I'm here to assist you further and provide you with information about why this problem is occurring.
Upon checking here, we have received similar reports from other users who are also unable to select a role from the dropdown list when editing or adding a new user. I completely understand your urgency in getting this resolved quickly so that your user can resume their work and complete their designated tasks in QuickBooks Online. Rest assured, our dedicated Product Engineers are actively working on this issue and have initiated an investigation (INV-93066). They are putting in extra effort to identify the root cause of this unusual behavior and develop a permanent solution for all affected users.
In the meantime, the best course of action is to contact our Customer Care Support Team. By doing so, you'll be added to the list of affected users. This will ensure that you receive priority email notifications whenever there is an update on the progress of the investigation. We want to keep you informed every step of the way.
Here's how to contact them:
- Go to the Help icon and select Contact us in the Search tab.
- From the What can we help you with field, enter your question.
- Click on Continue.
- Choose either Appointment, Callback, or Chat.
Additionally, should you find yourself needing to delete a user, feel free to browse through this article I've included your your reference as it contains the step-by-step process: Delete a user in QuickBooks Online.
Please remember that we genuinely appreciate your patience and understanding during this challenging time. We are committed to resolving this issue and ensuring that you can resume your work smoothly. If you ever need further assistance or have additional questions about managing user roles in QuickBooks Online, please don't hesitate to reach out. We're just a reply away. Wishing your business continued success. Keep safe.
