user's password not working when log in quickbooks pro 2021

Welcome to the Community, SS1795.

Let me help you on resetting a user's password in QuickBooks Desktop.

To do this, you need to login as admin user to the company file. Once you're logged in, you can follow the steps below:

1. Go to Company, select Set Up Users and Passwords.
2. Choose Set Up Users.
3. If prompted, enter the admin password again.
4. In the User List, select the user that needs to change their password.
5. Click on Edit User, then enter the new password for the user.
6. Select Next twice, then Finish.

Make sure to review the details and check for any typos. I've added this article for more information about resetting passwords for company admin and user: Reset your password for QuickBooks Desktop.

If the password still doesn't work, I recommend contacting our Support Team to help you further.

Just click the Reply button below for follow up or post your concerns in the Community. I'll be here help. Have a nice day!