Using API to create Purchase Order, but the Purchase Order Number is disappearing when I open and then save the record

Let's try saving the purchase order on an incognito window, ttom1.

We can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

I've also added this article for more information about purchase order: Create and send purchase orders in QuickBooks Online.

Let me know how these steps work on your end. Keep safe!

Hi Adrian,

This doesn't appear to be a cache-related issue.

I should clarify that we are creating the Purchase Order via integration using the available APIs.  The record is getting created with appropriate related Lines, but when we then go to view the Purchase Order record and attempt to subsequently save it, this issue is occurring (Purchase Order Number disappearing).

Any other insight into this?

Thanks for following up with the Community, ttom1. I appreciate you performing Adrian_A's troubleshooting steps.

Since your purchase order number's still disappearing from its record and it doesn't appear to be a browser-related issue, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Click the Help (?) icon.
   
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to post a reply if there's any questions. Have a fantastic day!