Hello @neil28,
You'll want to make sure you're using the VAT rate and date. Let me walk you through how to check.
- Go to Taxes.
- Click the drop-down arrow under Action.
- Then, View VAT details. Make sure to change the date.
- You can also choose the View reports drop-down and No VAT transactions.
With these steps, you're able to locate and verify the missing transactions. On the other hand, verify the VAT rates you're using just go to Edit VAT drop-down and then Edit rates.
You can learn about setting up VAT at this link here: Set up and edit VAT settings, VAT codes, and VAT rates.
I've added these handy articles about VAT codes which I'm sure you'll find helpful. It has details that'll guide you in getting started with VAT. Feel free to check out the links below.
That'll do it please let me know if you need help with anything else. I'll be around to assist you every step of the way. Thanks for joining us today and I wish you have a lovely day ahead.