VENDOR CREDIT PAID BY CHECK........................

Hello,

When you deposited the check from the vendor, what account did you offset?  Any balances dealing with vendors affect Accounts Payable.  If you do a bank deposit and select accounts payable, that should take care of the credit and bring their balance to zero.

I applied to accounts payable and showed the vendor in the received from column.  It did apply to a/p but not to the vendor which still shows open credit

I had the same problem.  I applied the check to accounts payable and showed the vendor name in the received from column.  The check shows in a/p properly but not the vendor that still show credit balance.

Thank you for posting here in the Community, @BookSta528.

You've done the right thing in recording your credit as a bank deposit. Let's go ahead and link it to your vendor profile.

1. Click on the Plus (+) icon, choose Expense.
2. Choose the vendor name.
3. In the Add to Expense section, select Add for the outstanding vendor credit and deposit.
4. Click on Save and Close.

Feel free to read this article for more information: Manage Vendor Credits.

If you have any other concerns, feel free to leave a comment below.

Does this work if the only open bill the vendor has is the vendor credit for the negative amount?  I'm showing their open balance as -2392, the same amount as the check they sent in, but when I follow these steps, I get the error message, "You cannot add a credit for a vendor without any open bills."  

Good morning, econnolly.

Thanks for joining us here in the Community and following up on this thread. I'd be glad to provide some info regarding your question about vendor credits in QuickBooks Online.

With your vendor's open balance containing a negative amount, this in a way implies there's already a credit in place. This is why you received the errors message, because there isn't a bill to apply a credit to. 

I recommend talking with your accountant about the best way to handle this situation. They'll be able to provide the next steps based on your business setup. If you don't currently have an accountant you can find one in your area with a quick search on the ProAdvisor site.

Here are a few articles for you that cover vendor credits and refunds you may want to look over as well:

• Applying vendor credits

• Enter a refund from a vendor

If you need further assistance, the QuickBooks Support Team is also available. Agents have specialized tools like screen-sharing. Screen-sharing allows agents to work alongside you and take a closer look at your account to determine what's causing the issue. Here's how to reach the team:

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

This article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please don't hesitate to reach back out if you need assistance with the entry after speaking with your accountant. I'll be here to help in any way that I can.