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Level 1

Want a telephone call

3 Comments 3
Level 1

Want a telephone call

Vendors contact information is missing when I click different ones...and I am getting error message about tax ID numbers...then when I look at the FEIN number, everything changed to a random line of letters and numbers [caps and lower case]


Want a telephone call

Thanks for dropping by, @pat35.


Since the QuickBooks Community is a public forum, I encourage you to contact our Customer Support Team to review your concern in a secure environment. Currently, we have switched to an automated call back feature through your QuickBooks account instead of reaching us through a telephone call. From there, you can go to the Help menu and click Contact Us to get a callback from us.


Here's how:

  1. Sign in to QuickBooks Online.
  2. Click the Help menu on the top right and then select Contact Us.
  3. Next, type your concern and hit Let's talk.
  4. Choose to Get a call.


You'll want to check our support hours to talk to us at your most convenient time. Also, you can post your concern here so we can help you and other fellow Community backers resolve it.


Please leave a comment here if you need further assistance with QuickBooks. I can lend you my hand anytime. Stay great all day!


Want a telephone call

Hi there, @sesi1994.


The browser may have reached the limit to store internet files that cause QBO to display unexpected messages. In this case, I'd suggest using an incognito or private browser to isolate this.


In this mode, you can avoid cached data while accessing the QBO account.


You can open a supported browser, then use this shortcuts:

  • Google Chrome: Ctrl Shift N
  • Microsoft Edge: Ctrl Shift P
  • Mozilla Firefox: Ctrl Shift P


From there, sign in to QuickBooks and check if the vendor's contact info is in there. You can then clear the browser's cache to clean the browser from glitches. It also improves the browsing experience in QBO.


Otherwise, use another supported browser to sign in with QBO.


Just in case you wanted to reorganize and combine duplicate customers or vendors to sort them out and have a clearer view, you can check this article: How to merge accounts, customers, and vendors.


Feel free to place a post if there's anything else you need help with QuickBooks. I'll keep my eyes on your reply. Stay safe!

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