We have noticed that when the IT administrator signs out of the server for some time, the web connector seems to close. Upon signing back into the hosted server, it re-opens and begins syncing. Is there a way to prevent the web connector from closing?
I've got some steps on preventing your web connector from closing, chowland.
There are three available environment hosts in the QuickBooks Desktop, chowland. Which are Dedicated hosting, Peer-to-peer hosting, and Alternate hosting. You can check this article to determine what kind of hosting modes you're using: Host your company data in multi-user mode in QuickBooks Desktop.
To prevent your web connector from closing, I recommend correcting your mapping and folder permissions. Let me help you on how to do it:
First off, if you already set up your QuickBooks Desktop on a server, we can now proceed with mapping a network drive in your Windows.
If you're using Windows 11, here's how:
But if you're using Windows 10, you may check this article for more details: Map a network drive in Windows
Next is setting up the folder permissions. Ensure that the folder with your company files has permission to be on your network. Here's how:
Verify that permissions are set correctly
If your permissions aren’t set correctly:
Take note before performing any steps, please check this article first: Set up folder and Windows access permissions to share company files.
Should you need additional assistance with your web connector in the QuickBooks Desktop, feel free to include them in the comments below. Stay safe!
Is there a way to have a call to explain the steps that you sent?
Is there a way to have a call to discuss this?
Thanks for getting back to the thread, @chowland.
I understand the importance of preventing the web connector from closing in QuickBooks Desktop (QBDT).
Let me route you to our support team to further check and for you to properly prevent your web connector from closing. Here's how:
These are the Support hours for Pro, Premier, Plus
For Enterprise, It's any time, any day.
In addition, you might want to check these articles to help you create rules to categorize your transactions and to guide you in reconciling your accounts.
Let me know if you have any other concerns about Web Connector. I'll be here to further assist you.
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