I wish I could make your support experience better, @bbalu.
I understand the challenges your facing with inactivating your Chart of Accounts. I assure you that our Product Engineering team is actively working on resolving this issue.
To stay updated on the progress of investigation and receive the latest information, I recommend keeping an eye on your email notifications as well will provide updates and prioritize you case accordingly.
If you require more immediate information or have further questions about the investigation, I recommend reaching out to our customer support again. They will be able to provide you with more specific details and assist you further.
If you have other questions, feel free to come back anytime. The community is always here to assist you.
