Weird and incredibly frustrating COA issue - can't inactivate. Anyone figure it out?

bbalu · ‎October 05, 2023

Is anyone else experiencing this issue where you cannot inactivate old COA accounts b/c the system thinks they're linked to a product/service when they really aren't? I've reached out to QB support several times over the last 4 months, and they've been utterly useless and have outright lied about when the problem might be fixed. Has anyone else been able to fix it on their own or at least find a way to talk to a competent support technician about it? I'm at the point where I'm likely going to cancel QBO if this isn't resolved. I've never dealt with support this callous for such an expensive product.

SheandL · ‎October 05, 2023

I wish I could make your support experience better, @bbalu.

I understand the challenges your facing with inactivating your Chart of Accounts. I assure you that our Product Engineering team is actively working on resolving this issue.

To stay updated on the progress of investigation and receive the latest information, I recommend keeping an eye on your email notifications as well will provide updates and prioritize you case accordingly.

If you require more immediate information or have further questions about the investigation, I recommend reaching out to our customer support again. They will be able to provide you with more specific details and assist you further.

If you have other questions, feel free to come back anytime. The community is always here to assist you.

bbalu · ‎October 08, 2023

Have reached out to customer support multiple times and they can't offer any information whatsoever. Seems like Intuit just doesn't care.

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Weird and incredibly frustrating COA issue - can't inactivate. Anyone figure it out?

Weird and incredibly frustrating COA issue - can't inactivate. Anyone figure it out?

Weird and incredibly frustrating COA issue - can't inactivate. Anyone figure it out?

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