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What do you do when your saving an invoice and the message comes up " something's not quite right One or more line items do not have a progress type."?

 
3 Comments
QuickBooks Team

Re: What do you do when your saving an invoice and the message comes up " something's not quite r...

Hello there, @tradem-sp.

 

Thanks for bringing this to my attention. I'm here to help you get past the error that you received upon saving your invoices in QuickBooks Online.

 

The error "something's not quite right One or more line items do not have a progress type." when saving an invoice will usually appear if you have left the due column blank. You'll need to complete the form before saving it to avoid this error. 

 

Here's how:

  1. Select the Plus icon (+) on the Toolbar.
  2. Under Customers, select Estimate.
  3. Enter the information for the estimate and select Save.
  4. Select Create Invoice.
  5. In the How much do you want to invoice dialog that appears, select an option to specify how much you want to invoice.
  6. Select Create Invoice.
  7. If you choose Custom amount for each line, select each line and enter the Amount or Percentage to invoice in the Due column.
  8. Select Save.

I've attached a screenshot below to guide you with the steps:

Capture betty3.PNG

 

For more insights about progress in QuickBooks Online, please refer to this article: Turn on and use progress invoicing.

 

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have additional tools like screen sharing that can better isolate this matter.

 

To reach them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help at the top right.
  3. Select Contact Us to connect with a live agent.
  4. Enter your concern.
  5. Click on the Green Phone button to get the phone number.

That should do it!

 

Please know that I'm just a reply away if there's anything else you need. I'm always here to lend a hand. Have a lovely day!

Level 1

Re: What do you do when your saving an invoice and the message comes up " something's not quite r...

That resolution does not work for me at all. Why not?????

QuickBooks Team

Re: What do you do when your saving an invoice and the message comes up " something's not quite r...

Hi there, @Malen.

 

I appreciate you considering the suggestion provided by my colleague above to fix the error. Let's perform other troubleshooting steps so you can save an invoice successfully and get you back to working order.

 

Before we start, please take note of the following:

 

  • Make sure the customer isn't set up as a project.
  • Make sure to select the type of progress you want to use.

To get started, try logging into your QuickBooks account using a private or a different browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. 

 

To use a private browser, here's how:   

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh.

 

If it still doesn't work, let's recreate the products and services items used, then try to save the invoice again. For your reference, you can watch this YouTube video for more guidance: Set Up Products and Services.

 

If you get the same result, I recommend contacting our Technical Support Team. This way, they can investigate this matter further and help you from there.

 

In case you want to learn how to send an invoice, you can read this article for your future reference: Send an Invoice.

 

Please know that you can always get back to this post if you have any other questions. We're always here to help.

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