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savymom78
Level 1

When I add an attachment to an entry that I have in quick books, it gives me the message that it may make by balance off when I reconcile again, will that happen if I am not adjusting the amount?

I use Quickbooks online, I entered some entries, then reconciled. Now I just want to add attachments to those, it gives me the error message, it may make my money off next time I reconcile. If just attaching receipts, and not messing with the $ amt, is that true?

2 Comments 2
LollyNino_C
QuickBooks Team

When I add an attachment to an entry that I have in quick books, it gives me the message that it may make by balance off when I reconcile again, will that happen if I am not adjusting the amount?

Welcome to Community, @savymom78. I can help you get past this error. 

 

The stored history in your regular browser can be corrupted and can cause unexpected behavior in the program. Let's try uploading your attachments using a private browser or incognito browser. This way, we can isolate this for a possible browser-related issue. You can use any of these keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to add your attachments successfully, you'd want to clear your regular browser's cache. Also, you can use other web browsers. You can try running the browser health checkup tool to see if your current browser is compatible with QuickBooks Online.

 

Just in case, I'll add these articles for future reference:

 

 

I want to make sure everything is taken care of for you, so let me know if you have any other issues or concerns by leaving a comment. I'm always happy to help. Have a great weekend!

Daniel451
Level 1

When I add an attachment to an entry that I have in quick books, it gives me the message that it may make by balance off when I reconcile again, will that happen if I am not adjusting the amount?

Go to the Banking menu, then select Reconcile, Select the appropriate account from the Account drop-down,Enter the statement date and ending balance that match your Journal Entry.

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