There are possible reasons for the blank screen, Jornil. It could happen after logging in or using a specific action in QuickBooks Online (QBO). Please let us know when this occurs so we can find a fix and resolve it quickly.
For now, let's perform troubleshooting steps to rectify this issue. We can log in to your QBO account in a private window to rule out browser issues that affect the system's functionality and use these shortcut keys to access them:
- Safari 11 or newer: ⌘+ Shift + N
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
After you can log in using a private browser, switch back to your regular browser and clear the cache. You can also use another supported browser as an alternative.
Additionally, to enhance your QuickBooks experience, consider collaborating with our QuickBooks Live Expert Assisted team. These specialized professionals can help guide you if you need to perform any tasks on your account.
Furthermore, I'll add this helpful page that contains articles you can use if you need specific guidance on performing your task: Browse all articles.
Let us know if the issue persists and where you encounter the blank screen so we can provide an accurate solution or if you have other questions about managing QuickBooks. We're here to respond and assist you right away.
