When I try to email an individual invoice or if I mark email later, I get a Pop-up to log-in to Quickbooks Payments... WHY? I don't want to have to keep closing to send 'regular' email

I had already had the block pop-ups box checked.  So I unchecked it and closed preferences.  Went back, clicked again on the block box, go to email invoice and I get this pop-up

In addition, after closing the QB payments pop-up, the system freezes and I have to go to Task Manager to end it and start over.  Very frustrating.

Hi there, directmatters.

Thanks for getting back to us. Allow me to jump in and help ensure to isolate this problem so you keep your QuickBooks up and running. 

I appreciate you for following the steps provided by my colleague on how to turn off the payment service option in QuickBooks preferences. Let's process first troubleshooting steps to resolve the issue about QuickBooks freeze after closing the QuickBooks payments pop-up window. 

Let's use the Refresher Tool, this will ends QuickBooks processes running in the background and also performs mini repair on your QuickBooks Desktop. Here's how:

1. Close all QuickBooks Desktop versions.
2. Download the QuickBooks Refresher Tool.
3. Save the file on your desktop.
4. Run the QBRefresher tool.
5. Re-open QuickBooks Desktop.

If you're still experiencing the same issue, please check this article for the next solutions: Solutions for when QuickBooks stops working.

Once the issue on your QuickBooks resolved, and you still encounter the pop-up window for Merchant login, I recommend contacting the Merchant Service Team to investigate this further.  

You can contact our Merchant team by visiting this link: https://community.intuit.com/browse/payments-contact-us.

Please let me know how it goes. I'll be around to help if you have any other questions about QuickBooks. Have a good one. 

QB Payments system is just verifying your credentials. Just click thru the screens and confirm your name, etc. Once you complete them once, the pop up stops, thankfully.

I have followed these steps. The box to disable pop-ups was already checked, yet I STILL get these pop ups EVERY time I try to send an invoice. How can I disable this for reals?

Hello, @turfdoc.

I'm here to guide you in performing some troubleshooting to permanently stop the pop-up in your QuickBooks.

Let’s start by run the QuickBooks Tool Hub to fix minor issues on the software. Make sure to end all the processes running in the background before performing the steps below.

1. Close QuickBooks Desktop.
2. Download the  QuickBooks Tool Hub and save it on your desktop.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. From the QuickBooks Tool Hub, select Program Problems.
5. Select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

Once completed, restart your device. When you open QuickBooks, make sure to review the preference settings. Then, try sending invoice again. If you continue to get the same result, I recommend utilizing the QuickBooks Install Diagnostic Tool. This can help resolve Microsoft component related issues that the program uses. Here’s how:

1. Click this link to download the tool: QuickBooks Install Diagnostic Tool.
2. Save it to your desktop.
3. Close all open programs and run the tool.

You can read through this article for more detailed steps: Resolving Potential Data Issues.

Get back to us here if you have other questions or concerns. I'm always here to help.