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When reviewing imported transactions from PayPal in QB Online, I get "Sorry, an unexpected error has occurred. Please try again." when doing a batch "add". What gives?

 
3 Comments
QuickBooks Team

Re: When reviewing imported transactions from PayPal in QB Online, I get "Sorry, an unexpected er...

Hello there, clayton-pfingsto.

 

Thank you for bringing this to our attention. I'm here to help  you get rid of the unexpected error when reviewing your imported transactions from PayPal.

 

There are no similar cases about this unexpected error reported to us as of the moment. For now, let's try performing some basic troubleshooting steps to better isolate this issue. Try using a private window to see if you'll get the same error message.

 

You can refer to the following keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P 
  • Safari: press Command + Shift + N 

If it works, I recommend clearing your browser's cache. Once done, you can restart your browser.

 

If the error persist, you can get in touch with our Care Support Team so they can take a closer look at your issue.

 

Here's how to get our contact number:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact
  2. Select  QuickBooks Online.
  3. Select a category under “What can we help you with?”.
  4. Scroll down the page, then click the Get Phone Number.

Keep me posted on how it goes. I'll be around here in the Community, so please don't hesitate to reach out to me if you have any other concerns.

Not applicable

Re: When reviewing imported transactions from PayPal in QB Online, I get "Sorry, an unexpected er...

I am facing the exact same problem, not sure why. I will try to contact support but this something surely needs to be looked at.

QuickBooks Team

Re: When reviewing imported transactions from PayPal in QB Online, I get "Sorry, an unexpected er...

Hope you're doing great, enon11.

 

We'd like this resolved as much as you do. Though, I'd also advise doing the same troubleshooting steps provided by Charies_M. This error could be a result of a browser issue. The procedures above are some of the best ways to resolve it.

 

Also, try to use other browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge. It can optimize your experience in using QuickBooks Online, especially if other browsers have some issues.

 

If the same thing happens, you can continue reaching out to our Customer Support team. They can further investigate the main cause of this issue. You can follow the same steps above on how to reach out to them.

 

You can visit our Help page in case you need "How Do I" steps or articles. I'm always here if you need anything else. 

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