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mccoyscamochic
Level 1

when the text message an invoice feature disapper, i use it every day and today it is gone?

 
1 Comment 1
Nicole_N
QuickBooks Team

when the text message an invoice feature disapper, i use it every day and today it is gone?

I see how important this feature is for your daily workflow, Mccoyscamochic. Let’s work together to resolve this for you.

 

Just to confirm, are you referring to the 'Add text message' feature where you send invoices via SMS text in QuickBooks Online (QBO)?

 

If so, QuickBooks Online recently made changes to its invoicing tools. If you're using the ne yw invoice layout, the option to directly send invoices via SMS is no longer available. However, there's an easy alternative in which you can share the link of the specific invoice with your customer by copying and pasting it.

 

See the screenshot below for your visual reference.
 

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This workaround ensures your customers can access and pay their invoice just as conveniently.

 

If you're unable to get a link after entering the invoice details, this could be due to browser or technical issues. Let’s check a few things:

 

  1. Ensure that pop-up windows aren’t being blocked. This step prevents important windows or links from being stopped when working in QBO.
  2. If pop-ups are allowed but the link still doesn’t appear, we can clear browser cache and cookies to remove potentially conflicting data. Alternatively, try using another supported browser to see if the issue is browser-specific.

 

Let us know if you're referring to something else rather than this feature or have more questions. We're here to provide more help.

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