WHY AM I GETTING THIS MASSAGE? You've hit your email limit Your QuickBooks trial allows sending up to 100 emails. You can continue your trial

Wow it's new to me. Do you have a trial account or a paid one? Can you post the screenshot of the message?

Hello there, paul143.

I'm glad that you've reached out to the Community and posted the exact message you're getting.

Let me confirm, did you get this message when trying to send emails? If so, I've checked our records and found out that there's an open investigation about it. Currently, our engineers are investigating why the main cause of the error message.

For now, I'd suggest contacting our phone support to add your company details as one of the affected users. Once added on the lists, you'll receive an email if the information is available. Here's how to contact them:

1. Log in to your QBO account and go directly to the Help icon.
2. Click the Contact us button and enter a short description of your concern.
3. Hit the Let's talk.
4. Select Get a callback. Afterward, someone will call you a few moments from the time you've submitted your information.

Note: If you haven't seen the Get a callback option, please check their availability in this article: Support hours and types. Go to the QuickBooks Online section to view all the details. This is to ensure that we accommodate your concerns on time.

Let me know if you have other questions about QuickBooks. I hope your day is good. Take care and have a good one!

A client has a limitation on emails sent each day.  There is a limit on a trial account, but this is not a trial account.  An enormous of unbillable time has beeninvested in the non resolution via customer support.  At one time I even reached tier 2 and they said there was a limit and they were working on fixing.  In the four weeks since I have followed up with customer support with the case #.  the first time the agent inquired of tier 2 supposedly and was told, in a few days.  The second time I was told yes, they are still working it. The third time, yesterday, I was told there were no updates re the case number and there was no indication this was even an issue except in Australia!

So who knows, but my client has an issue.  Oh, another point, there is absolutely not documentation that I can find that there is a email choke in QBO outside of trials.

I hear your sentiments, PeakAdvisers. Rest assured we'll find a solution to stop the client from getting the limitation on emails sent each day message.

We'll have a member of the Tier 2 team to take a fresh look at your recent cases. You should hear from them for the next steps within 2 to 3 business days.

If anything else comes up or if you don't hear from them within the time frame, please get back to this thread for updates. I'm always right here to help you.

I got similar message the first time I tried to send batch emailed invoices.  Also got the "it is being investigated line."  Did you ever get your email to send any forms or work at all after the error message?  I can't wait weeks for this to be resolved.  Anyone with real help?

Susan  

QBO Essentials

June 5 problem started ten days after I migrated to QBOnline from QBDesktop .  

Getting this fix is our top priority, @dogwoodco. This isn't the experience we want you to have. I'm here to route you in the right direction of support to sort out this issue. 

I've checked here on my end and found out there's an ongoing investigation into this issue. Please know that our team is researching this issue and hopes to have an update soon. 

With that, contacting our Customer Care Support is our potential solution. They can add you to the list of affected users and notify you if there's a possible fix. 

Here's how you can reach out to them:

1. Go to Help (?), then click Search.
2. Select Contact Us.
3. Please enter your question and tap Continue.
4. Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.

In the meantime, you can also browse our help page to guide you with our QBO tasks: QBO help articles.

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about managing your transactions in QuickBooks Online.

I have been raising this issue for six months in various ways.  There must be a reason that intuit is not disclosing.  My working hypothesis is there is a concern that spammers will obtain a subscription and blast out 1,000s of emails.

This is super frustrating.  I have been using QBO for many years.  Due to change in our ownership, I spun up a new QBO install.  Same customers, same everything.  Now I can't email invoices.  I'm not sure how they can't fix this issue easily.

So this is super frustrating.  I have been a QBO user for many years.  Due to a change in ownership, we spun up a new instance.  Same clients, vendors, same everything.  Now I'm getting this message.  Note:  I haven't sent 100 emails today!

Seems like this should be a relatively easy fix!  This is a work stoppage issue for me.  Anyone find a workaround?

The only thing they can do easily, is screw things up or break what isn't yet broken. 

Sorry for your frustrations.  Wish I had real answers for you. 

I recognize how this issue prevents you from completing your business tasks, David. I'm here to ensure you'll get to sort this out so you can get back to working order.

Upon checking on my end, I can see that the investigation for this matter has already been tagged as resolved. However, since you're still encountering the problem, I recommend contacting our QuickBooks Online Support Experts. They will be able to guide you through the necessary steps to resolve the issue on your end. 

Let me walk you through the steps on how:
 

1. Sign in to your QuickBooks Online company.
2. Click on Help (?).
3. In the Assistant tab, type in Talk to a human.

For detailed information about our support's availability hours, kindly visit: QuickBooks Online Support.

Additionally, you may want to consider exploring this article to learn how to personalize and add specific info to your sales forms in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.
 

I'm here to provide further assistance or address any additional QuickBooks-related inquiries you may have. Just leave a comment, and I'll respond promptly.