posted
I'll shed some light on that, kaskin-support-s.
Are these transactions downloaded from the bank feeds? If so, your financial institution controls how data are received by QuickBooks Online. Your bank's website may have sent the payments twice that's why there are duplicates showing on your end.
To get rid of the identical ones, we can simply use exclude them on the Banking page. I'll show you how to do it:
- Go to Bookkeeping.
- Choose Transactions.
- Select Bank transactions and head to the For Review tab.
- Tick the checkbox of the payment, then tap Exclude.
On the other hand, if they are manually recorded, it could be that they were entered twice into the program. In this case, we'll have to delete the duplicate in the Chart of Accounts to keep your books in order.
- Select Accounting from the sidebar menu.
- Go to Chart of Accounts.
- Find the account holding the transaction, then click View register.
- Click the payment to expand the view.
- Hit Delete, then Yes to save the changes.
Additionally, I've added these articles that'll help you review your online banking/credit card transactions and put them into the correct accounts:
I'm just a post away if you have any other concerns or follow-up questions related to electronic funds transfer. Take care and have a good one!
