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Level 3

Why are Invoice Reminders not sending out anymore?

I'm experiencing an issue with QBO not sending out invoice reminders to customers. Invoice reminders is turned on, but no emails are being sent to remind customers. 


  • Autoreminders should be emailed
  • Status should be updating "Reminded" 
  • Activities feed should reflect "Reminded"


There are no reminders nor activity trail to see though. Is anyone else experiencing this bug? If there is a bug, how can I tell whether reminders were even sent or should be done manually? 


@concrate1 did you have this same issue recently?



3 Comments 3

Why are Invoice Reminders not sending out anymore?

I'll explain why invoice reminders are no longer being sent out and provide workarounds, @EmilyLaney


Thank you for reviewing the activity trail and invoice settings. Please understand that this is not an experience we want you to have.


Currently, we received reports that some users are having the same issue with being unable to send invoice reminders. This problem relates to QuickBooks Online (QBO) IP addresses being boycotted by Spamcop, a widely used scam blocklist. Specific clients are unable to access invoices because they use spam prevention technology that has labeled QBO IP addresses as spam.


Our engineers are tirelessly working to resolve this invoice reminder issue. With this, I suggest reaching out to our Contact Support Team. This way, they'll add you to the list of affected users and notify you via email for updates. Proceed with the following steps:


  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.


Make sure to contact them within business hours to ensure a swift response.


But no worries, you can send invoices to customers in several other ways:


1. You can manually send reminders. You can tell if the invoice hasn't been sent by looking at the Delivery issue status. 


2. You can save your invoice as a PDF and send it via email through your business or other email address. Go as follows:


              1. Open the invoice and click Print and Preview

              2. Click the Download icon on the upper right side. 

              3. Attach the file to the email and send it to your customer. 


3. You can send your customer a link to their invoice through SMS or messenger service. Let me guide you on how: 


                  1. Open the invoice form and press Ctrl Alt + L to get the transaction link. 

                  2.  Hit the Copy link button.

                  3.  Paste it into your SMS or messenger service.


4. If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send invoices from your own address. For more details, see this link: Use your Gmail address to send invoices.


5. You can save your invoice as a PDF, print it, and send your customer their invoice via mail.


Furthermore, read the following articles to learn how to personalize sales forms, record invoice partial payment, check customer remaining balance, and other related topics:



Please feel free to get in touch with me here for any additional questions about managing your invoices in QBO. I'm always here on your back. Thanks for popping in here in the Community, and stay safe.

Level 3

Why are Invoice Reminders not sending out anymore?

I just wanted to let you know how badly this is going currently. After I wrote that reminders were not sending, Quickbooks is now sending heaps of unexpected reminders to my customers. It's borderline offensive. I wouldn't want to get sent 3 emails in a row reminding me to pay. That is what my customers are getting and I've had to personally apologize twice. 


We pay a lot for this software each month. It should function properly. 


Why are Invoice Reminders not sending out anymore?

This should not be happening, @EmilyLaney. We'll put our hoof forward on this matter. 


I understand how infuriating it is to receive multiple payment reminders. Please know that we will do whatever it takes to get this resolved.


I'd advise getting in touch with our Technical Support Team. Our experts may securely examine your account and look into this issue more thoroughly. Also, they can escalate the situation and launch an investigation if necessary.


To reach them, follow the steps I've outlined above. Ensure to contact them within business hours to ensure a swift response.


In addition, feel free to browse these articles below on how to manage sales transactions, statements, refunds, credits, and bank deposits in QuickBooks: 



Do you need help in managing your customer's payments or reconciliation? Just leave them in the comment section. I'm happy to provide guides to achieve your tasks. Keep safe always. 

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