Your concerns about the functionality of the save button on the invoice are completely understandable, denc. Let's work together to troubleshoot these errors and get you on track.
This error may be related to your web browser. To fix it, let's try accessing your QuickBooks account using a private browsing mode. Here are the keyboard shortcuts for different browsers:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If the buttons are now working, let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and your current browser.
Moreover, if your customer has already made a payment and you want to record that transaction, you can refer to this article for guidance: Record invoice payment in QuickBooks Online.
Following these basic troubleshooting steps can help if you encounter similar messages. If you need further assistance with QuickBooks Online, please let us know.
