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jmmowingandmorellc
Level 1

why did my envelope transfer shows completed but was not added to my account?

 
1 Comment 1
AdonL
QuickBooks Team

why did my envelope transfer shows completed but was not added to my account?

Knowing when funds will be available in your account promotes better finance planning, Jmmowing. I know a possible reason why the envelope transfer didn't appear on your designated account.

 

If I may ask first, did you add money from an external account to an envelope? If so, it will take 3 to 5 business days before your funds appear since this process involves an ACH Transfer.

 

When this happens, the funds will be deposited into your QuickBooks Checking account before moving to your selected envelope account automatically. If they are still not appearing correctly after this period, you can reach out to the QuickBooks Payments support so they can look into this further for you.

 

On the other hand, if you're taking money from an envelope. You have to transfer it to your QuickBooks Checking account first. Once your money is back in your QuickBooks Checking account, you can use it, move it to a connected account, or put it in another envelope.

 

Learning how money moves in or out of your envelope accounts ensures you have the funds available for future use. Check out this article to learn more about this feature: Creating envelopes to set funds aside with QB Checking.

 

Finally, for more information on utilizing your QuickBooks Checking account, such as transferring funds in and out or other scenario-based cases, please refer to this resource: QuickBooks Checking FAQ.

 

We're always here to ensure everything is running smoothly for you and that your financial planning is as seamless as possible. Comment below so we can help you clear up questions you might have about envelope transfers in QuickBooks. Stay safe!

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