Why do I get an error message when I refresh Quickbooks Self-employed after logging in?

Hi, Regional. Let's figure it out together.

Before we begin, please provide the specific error message you're encountering. The details will help us identify the root cause and find an appropriate solution.

In the meantime, let's troubleshoot potential browser issues affecting the system's functionality by accessing your QuickBooks Online (QBO) account in a private window. You can use these shortcut keys to access them:

• Safari 11 or newer: ⌘+ Shift + N
• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

After you can log in using a private browser, switch back to your regular browser and clear the cache. You can also use another supported browser as an alternative.

Furthermore, I'll add this helpful page that contains articles you can use if you need specific guidance on performing your task: Browse all articles.

Feel free to reach out if you have any additional questions or concerns regarding login issues.

Hi Michael, thank you for your response.  I followed your instructions.  The browser I use is Microsoft Edge on my desktop.  I cleared the cookies & cache.  I signed back into Quickbooks Self-Employed and it worked.  However, every time I have to refresh the screen, I get logged off and have to sign back in.  After signing in I receive this error message: HTTP Status 400- Bad Request.  

So, do I have to clear the cache and cookies now every time I refresh the software and have to sign back in? Because that is the only way the software works now.

Thanks for sharing your concern in such detail, Regionaldent. Let’s work together to smooth things out so you can focus on your business without disruptions.

The error message you're receiving indicates a server communication problem, often caused by an outdated browser. To ensure everything works fine when utilizing QBSE, I recommend updating your Microsoft Edge to version 79 or later so you don't have to repeatedly clear the cache and cookies when logging in to your QuickBooks Self-Employed (QBSE) account. Alternatively, you can use other supported browsers to find the one that offers you the best experience.

Moreover, it's a good idea to double-check your browser settings and extensions since features like ad blockers and privacy tools can interfere with website functions. I suggest consulting an IT professional who can provide insight into any adjustments that may help.

If the issue persists, contact our QuickBooks Self-Employed Live Support Team for additional assistance. They have advanced tools and secure access to view your account specifics and can work with you to solve this promptly.

Here's how you can reach out to them:
 

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

Additionally, you can refer to this article to help you prepare to file your taxes in QBSE: Annual Tax Guide.

Real-time financial insight promotes an up-to-date view of your business finances. You're welcome to post here again if you encounter error messages that could delay your productivity with QBSE. We'll be right here to assist you.