Let's go through some troubleshooting steps to address your concern about schedule discrepancies on the Workforce app, Jim.
To begin with, ensure your app is correctly set up and you have the latest version installed. This will help provide your employees with optimal performance.
When syncing, the Workforce app transfers timesheets to the web dashboard, retrieves updates, and integrates them into the app.
To verify that the app is functioning correctly, we can perform a forced sync by following these steps:
- Please ensure that your device settings are configured correctly.
- Open the app and go to More, then Settings.
- Click on Sync data.
If data isn't still syncing across devices, let's reset the app. Ensure all unsynced timesheet data is first synced with the web dashboard to prevent data loss. Here are the steps to follow:
- In the app, tap More.
- Click Settings.
- Select Reset App.
If the issue persists, I recommend uninstalling and reinstalling the QuickBooks Workforce app. For more detailed instructions, please visit this article: Troubleshoot QuickBooks Workforce.
Additionally, refer to these articles in managing timesheets, settings, and permissions in your QuickBooks Workforce:
Please reach out to the Community if you need assistance with managing timesheets or any other QuickBooks-related concerns. We prioritize the smooth operation of your team and are here to help.
