Why does clicking on purchase orders redirect to billing page in sandbox environments? PO functionality was working until yesterday.

The purchase order feature in QuickBooks Online (QBO) is available in the Plus and Advanced plans, Paul.  If you're using lower versions of the application, it could be why you're being routed to the billing page.

With this, you can consider upgrading your plan by following the steps below:

1. Log in to QuickBooks Online as a primary or company administrator.
2. Navigate to the Gear icon and select Subscriptions and Billing.
3. Ensure that your payment information is up to date.
4. In the QuickBooks Online section, click on Upgrade your plan.
5. Review the available plans and select Choose Plan.
6. Follow the on-screen instructions to complete your plan upgrade.

Additionally, you can review the features of the plan you are upgrading to by visiting this page to find the best fit for your business needs: QBO Plans & Pricing.

Otherwise, we can access your QBO company through a private browser and create a purchase order in this setup. It also helps us determine if the issue is due to a browser malfunction. Using a private browser prevents your web history from being stored on your device, which helps improve system performance.

Once done, go back to your regular browser to clear your cache and prevent this from happening again. You can also use different supported browsers for a seamless experience.

Furthermore, you can check the usage limits, such as the number of accounts or users you can have at one time in QuickBooks.

If you need additional assistance managing purchase orders or upgrading your subscription, don't hesitate to reach out. The community is here to support you every step of the way!

I'm using a Sandbox environment with QuickBooks Online Plus configuration.

I was able to use Purchase Orders last week but can no longer use them this week.
There is no way to upgrade a Sandbox environment since we do not pay for them.

I tried using a private browser window but saw the same issue.

I reviewed usage limits and my sandbox account is under the limits.

I need additional assistance with my sandbox account.

Thank you for following the steps to resolve the issue and clearly expressing your concerns, Paul. I'll ensure you get the best support available to address your concerns.

We have an Intuit Developer forum where experts handle integrations, such as APIs, developments, and other related concerns. For Sanboxes-related queries, I suggest posting your situation on their platform, as they are the best gurus to help you further.

Here's how:

1. Go to this link: Intuit Developer Support.
2. Log in to your Intuit Developer Account or create a new one.
3. Select QuickBooks Online under What you need help with.
   
   
    
4. Click Ask a question, then click Ask to post your query.

After your vendor accepts the purchase order, you can add it to an expense or bill to formalize the transaction.

You can always get back to us whenever you have additional questions about managing purchase orders or any QuickBooks-related questions. The Community team will gladly help you.