Let's go through some troubleshooting steps to get the Call back feature working in QuickBooks Online (QBO), Shawn63.
Could be please provide us with more information regarding your concern? We may have an article or some steps that could assist you in resolving it. We also have several QuickBooks expert and users who can review your post and offer their insights or answer to your question.
If it's something about your account and you need a call back from our live support agent, then we can perform some troubleshooting steps to get this feature working. Let's determine whether the issue is caused by the browser you are using. Browser cache may be causing issues that affect your ability to manage QuickBooks-related tasks such as using the Call back feature. You may try accessing your QuickBooks account via an incognito or private browser. We can use these shortcut keys for quick access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, follow the steps below to request a callback:
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- Tap the Search option.
- Click Contact Us.
- Choose Ask about something else.
- Enter the details in the field and hit Continue.
- Select Callback.
You can check out this article for more details about connecting with our Live Support Team and their support hours: Get help with QuickBooks products and services.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.
Lastly, consider using our QuickBooks Live Expert Assisted service, which provides personalized guidance to help you stay organized and efficiently manage your business finances.
We are one post away if you have any other questions about reaching out to our Live Support agents or QuickBooks-related concerns. You have a good one.
