Why is Chat not working now?

Hi there, gmilby.

We currently have a high contact volume both via phone and chat. Please bear with us and know that our representatives will be happy to help you once they reach you.

In addition, our phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue.

If you have questions or concerns I can address here in the Community, feel free to add them below. I'll be glad to help.

I've been trying for 3 days with no luck.  I leave the chat box open from morning till night with no reply

Thanks for joining the thread, @mmauck.

Due to the high volume of calls and chat requests, the waiting time to contact support can reach up to 35 to 45 mins. Rest assured, you'll be taken care of immediately once you can get hold of a live person.

I'm also here to help you with your QuickBooks concern too. Just place your concern in this thread so I can provide you a solution. Also, other QuickBooks users in the community might help you as well with it.

If you wish to connect with our live agents, simply follow these steps to reach out to them:
 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

Please check out our support hours to ensure that we address your concerns on time.

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related posts.

Keep me posted if you need anything else in QuickBooks. I'll be here to help. Have a great day ahead.