Hello there, a1copyman.
To address the problem of creating duplicate invoices, we'll begin with basic troubleshooting steps, such as verifying whether the browser is causing the issue.
Before we proceed to basic troubleshooting steps, have you experienced any errors while creating a duplicate invoice? Please provide more details or screenshots to help us understand the issue better and offer an accurate solution.
Now, let's open your QBO account in an incognito or private window for testing. This mode doesn't use any stored data, which helps us find problems related to the browser. I will provide the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you want to continue using the regular browser, please clear your browser cache to remove any unnecessary data that causes the problem. After clearing the cache, refresh your tab. Then, attempt to log into your account using your main browser. If the error persists, consider switching to an alternative supported browser.
If the basic troubleshooting steps don't resolve the issue, I suggest contacting our live support team for immediate assistance with your invoices. Our support team has the tools to securely access your account and ensure your request is addressed promptly.
When you need help managing customer payments and invoices, check out our guide here: Record invoice payments.
If you have further concerns about your invoices, don't hesitate to leave a comment below. The Community is always here to provide prompt response.
