Hi, I have a small business. I use QuickBooks online plus. Yesterday I spend all day on the phone and at glance getting tech support. Except I got no support. I spoke with 3 different people. First Lady 2 hours and 20 minutes. After talking with her I am now an online advance user, and still I have no solution to my problem. After spending 2.2 hours with her, I demanded to talk with another tech. She hesitated to connect me, but she eventually did. Next guy sounded good, he knew exactly what I was talking about. He asked if he could put me on hold and research a few minutes. I said sure. He disappeared for 5-6 minutes, said he had to look a little further. Then 50 minutes later the he hung up the phone. I tried again, this guy told me that I was calling the wrong number. He said, special number for advanced users. I tried another number, special number for Advanced users. I got a call back after just 5 minutes. The next guy also needed to do research. He also used Glance so that he could test certain things on my screen. I told him about my prior experience, and he told me, no worries, I will not hang up on you, in fact you can keep me on loud speaker and I will not put you on hold so you can just talk to me if you have anything. Fine, this worked for 45 minutes, he was there and glance was still running. Then he put me on hold, hung up, and disconnected Glance. I even gave him my phone number in case we got disconnected. What kind of service is this? I am very sure that when Quickbook just for a months or so ago updated their software, this Customize button on the invoice screen by mistake was removed for certain type of users, and for some reason they have an issue with manning up about it. I am furious, and I am 3 seconds away from moving my business to Xero. I never meant to move my business, and I know it is a big job moving, but I can not work together with a company where I spend the better deal of a day sitting on the phone with tech support that refuse to support you. What is this??
