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Level 3

Wrong Credit applied when paying bill/invoice

Hi
I recently paid a bill in QuickBooks online with multiple bills and credits and choose the wrong credit. What is the easiest way to correct this? This one bill I paid consists of about 20 invoices/bills and 10 credits.
Thank you,

CK18

Solved
Best answer April 15, 2020

Best Answers
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QuickBooks Team

Wrong Credit applied when paying bill/invoice

Thank you for contacting us, CK18.

 

I'm here to help apply the credit to the correct bill in QuickBooks Online.

 

You'll want to open the bill payment, uncheck the applied credit, then mark the correct one. To do so, let's open the vendor transaction list and perform this process.

 

Here's how:

  1. Go to Expenses from the left navigation bar, then Vendors.
  2. Click the vendor name to open the profile.
  3. Go to the Transaction list tab.
  4. Open the bill payment with 20 bills and 10 credits.
  5. Under Credits, mark the correct ones that applied to the open bills.
  6. Click Save and close.

I've also added these handy articles for additional information about creating credits and how to apply them to your bills:

Stay in touch if there's anything else you need. Just tag my name, and I'll get back to you.

 

Thank you and stay safe!

View solution in original post

2 Comments
Highlighted
QuickBooks Team

Wrong Credit applied when paying bill/invoice

Thank you for contacting us, CK18.

 

I'm here to help apply the credit to the correct bill in QuickBooks Online.

 

You'll want to open the bill payment, uncheck the applied credit, then mark the correct one. To do so, let's open the vendor transaction list and perform this process.

 

Here's how:

  1. Go to Expenses from the left navigation bar, then Vendors.
  2. Click the vendor name to open the profile.
  3. Go to the Transaction list tab.
  4. Open the bill payment with 20 bills and 10 credits.
  5. Under Credits, mark the correct ones that applied to the open bills.
  6. Click Save and close.

I've also added these handy articles for additional information about creating credits and how to apply them to your bills:

Stay in touch if there's anything else you need. Just tag my name, and I'll get back to you.

 

Thank you and stay safe!

View solution in original post

Highlighted
Level 3

Wrong Credit applied when paying bill/invoice

Thank You!

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