You did not cancel an account when requested on 12/17, then charged me on 12/27. How can I get a refund and the cancellation completed?

I want to ensure you get the best help with your concern, @bottlekatzme.

When requesting a refund for a canceled QuickBooks account, we'll have to pull up your account. Since our phone support team has the only access to the tools that check accounts in a secure environment, I highly suggest contacting them. This way, they can further review your account and process the refund if needed. They can also help cancel your QuickBooks account completely.

Here's how to reach them:

1. Click the ? Help button at the top-right corner.
2. Select Contact Us.
3. Enter "Subscription refund" in the description box, then click Let's talk.
4. Select either Start messaging or Get a callback.

Also, please know that we keep your QuickBooks data for one year when you cancel your subscription. For more details, feel free to check out this article: What happens to my QuickBooks Online data after I cancel?

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back.

Good day, @bottlekatzme.

I'm back to check on you if you were able to contact our support team to review your account and process the refund if possible. If you need anything about QuickBooks, don't hesitate to comment below. I'll be standing by for your response.

Have a great day!