This is not the impression we want you to experience when using Intuit's product, Elisa.
I'd like to make sure that we're on the same page so I can provide you the right amount of information. May I ask what Intuit account you requested for a password? What QuickBooks version or product you are using? Any details or screenshot is appreciated so we can narrow down this issue.
I'll be here waiting for your response to answer any questions I can. Have a great day ahead.
I am a full charge bookkeeper. I make my living doing books. Cynthia Weston's QuickBooks has her business and her personal separately in her QuickBooks Pro. I installed it from a disc. Over time QuickBooks on several occasions has ask for one password for all intuit products. I had no choice, because the program was frozen in her business. So, I gave in and went through the process of giving you a password. It seemed no matter what I did I could not satisfy your request. I finally hit Ctl Alt Delete in order to get out of QuickBooks. At that point I was livid. I left a message on QuickBooks Community. The next day I could access Cynthia Weston's Business account miraculously. Yesterday, I needed to access her personal account and was blocked again. The password I gave you did not work. So once again I said I forgot the password and applied again. Same results. More insulting the before. 28 days, to access, 15 min to access, messages like "Hmm that didn't work." This a has to stop.
Wow, I thought I was answering the QuickBooks Support. And I am not. Once again it is a robot. How many hours I have invested in QuickBooks one password sham. Now I can't even have a conversation with a real person. I Also, excuse me, thought this was not to be viewed by anyone but the QuickBooks representatives.
I only mentioned names because I thought it was a one on one. Now I am ashamed. I would not of named a name had I known.
Hello there, Elisa. I appreciate you for getting back to us.
If you haven't tried resetting your password, you can follow the steps below:
You can check these articles for additional reference:
If you need further assistance in doing this, you can reach out to our support team. Here's how:
Lastly, I'll add this article for future reference: Password security for QuickBooks Desktop.
Please let me know how it goes. Take care always.
Re: Your request for one intuit password. Sucks I have followed all your guidelines over and over with no results. I am get the same messages, and I am unable to assess a QuickBooks. I am going to send you a bill for the time I could have spent earning a living. I took pictures of this ground hog day and I am ready to submit to better business bureau.
You are not understanding my problem. I have followed your directions over and over again.
When I enter the new password you do not accept it. So I start all over again again and again. your instructions are the same instructions in the pop up box.
Thanks for getting back here, @Elisa.
To further assist you with this, I recommend contacting our technical support team. They use specific tools to review your set up and provide immediate fixes so you can open your company file. Here's how to connect with them:
You can also reach out to them via a browser. Here's how:
Also, you can always seek self-help articles on our QuickBooks help articles page, to help you get your QuickBooks task done in no time.
Let me know how this goes and post a reply below if you have any other questions about accessing your QuickBooks file. I'm always here to help. Have a good one.