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Elisa
Level 2

Your request for one intuit password. Sucks

 
9 Comments 9
RCV
QuickBooks Team
QuickBooks Team

Your request for one intuit password. Sucks

This is not the impression we want you to experience when using Intuit's product, Elisa. 

 

 I'd like to make sure that we're on the same page so I can provide you the right amount of information. May I ask what Intuit account you requested for a password? What QuickBooks version or product you are using? Any details or screenshot is appreciated so we can narrow down this issue.

 

I'll be here waiting for your response to answer any questions I can. Have a great day ahead.

Elisa
Level 2

Your request for one intuit password. Sucks

I am a full charge bookkeeper. I make my living doing books.  Cynthia Weston's QuickBooks has her business and her personal separately in her QuickBooks Pro. I installed it from a disc. Over time QuickBooks on several occasions has ask for one password for all intuit products. I had no choice, because the program was frozen in her business. So, I gave in and went through the process of giving you a password.  It seemed no matter what I did I could not satisfy your request. I finally hit Ctl Alt Delete in order to get out of QuickBooks. At that point I was livid. I left a message on QuickBooks Community. The next day I could access Cynthia Weston's Business account miraculously. Yesterday, I needed to access her personal account and was blocked again. The password I gave you did not work. So once again I said I forgot the password and applied again. Same results. More insulting the before.  28 days, to access,  15 min to access, messages like "Hmm that didn't work." This a has to stop.  

Elisa
Level 2

Your request for one intuit password. Sucks

Wow, I thought I was answering the QuickBooks Support.  And I am not.  Once again it is a robot. How many hours I have invested in QuickBooks one password sham.  Now I can't even have a conversation with a real person.  I Also, excuse me, thought this was not to be viewed by anyone but the QuickBooks representatives.

I only mentioned names because I thought it was a one on one.  Now I am ashamed.  I would not of named a name had I known.  

SarahannC
Moderator

Your request for one intuit password. Sucks

Hello there, Elisa. I appreciate you for getting back to us.

 

If you haven't tried resetting your password, you can follow the steps below:

 

  1. Open QuickBooks Desktop (QBDT). AT the login window, click the I forgot my password link.
  2. Fill in the information on the form that appears.
  3. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. 
  4. Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

 

You can check these articles for additional reference:

 

 

If you need further assistance in doing this, you can reach out to our support team. Here's how:

 

  1. In QBDT, go to the Help menu at the top to get to the QuickBooks Desktop Help.
  2. Select Contact Us at the bottom to connect with our live support.

 

Lastly, I'll add this article for future reference: Password security for QuickBooks Desktop.

 

Please let me know how it goes. Take care always.

btks
Level 5

Your request for one intuit password. Sucks

You can go back and edit your post.  Click on the 3 dots to the right of your name and choose edit reply.

Elisa
Level 2

Your request for one intuit password. Sucks

Re: Your request for one intuit password. Sucks I have followed all your guidelines  over and over with no results. I am get the same messages, and I am unable to assess a QuickBooks. I am going to send you a bill for the time I could have spent earning a living. I took pictures of this ground hog day and I am ready to submit to better business bureau.

Elisa
Level 2

Your request for one intuit password. Sucks

You are not understanding my problem.  I have followed your directions over and over again. 
When I enter the new password you do not accept it. So I start all over again again and again. your instructions are the same instructions in the pop up box. 

Elisa
Level 2

Your request for one intuit password. Sucks

PS you have sent nothing to my email address that has worked.

Divina_N
QuickBooks Team

Your request for one intuit password. Sucks

Thanks for getting back here, @Elisa.

 

To further assist you with this, I recommend contacting our technical support team. They use specific tools to review your set up and provide immediate fixes so you can open your company file. Here's how to connect with them:

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter a brief description of your concern and tap Search. 
  4. Hit Start message

 

You can also reach out to them via a browser. Here's how:

  1. Head to the Contact support page at this link.
  2. Choose QuickBooks Desktop
  3. Click on Search for something else and enter a brief description of your concern in the search box.
  4. Hit Search.
  5. Select Start a Message.

 

Also, you can always seek self-help articles on our QuickBooks help articles page, to help you get your QuickBooks task done in no time. 

 

Let me know how this goes and post a reply below if you have any other questions about accessing your QuickBooks file. I'm always here to help. Have a good one. 

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