Receiving this error even though the difference is zero - Your split amounts don't add up to the total specified.

Greetings, cricla. 

I'm here provide information regarding the error you've encountered. However, I'll need to clarify some details about this.
 

May I know from where you've imported the transactions? Is it from another bank or another online payment system? I would also appreciate a screenshot for visual reference of the issue you encountered. 

This way, I'll be able to assist and provide you with accurate resolutions.

I'll wait for your response. Take care! 

Thank you!

The transactions are imported PayPal payments. I have been able to modify these imported payment transactions by assigning the correct vendor and category for the expense - the attached shows the issue I am presently confronting. 

Thanks for getting back with the Community, criclacrosseclub.

When you encounter a "Your split amounts don't add up to the total specified." message while splitting a transaction, it means you'll need to go into the expense account that created your error and turn on its option to make it billable, then apply an income account.

Here's how:
 

1. Use the Gear icon, then go to Chart of accounts.
2. Click your expense account that caused the error. Edit it.
3. Check its box to make it billable.
4. Apply an income account.
5. Save your changes.

I've also included a detailed resource about working with this message which may come in handy moving forward: Bill Split amounts do not add up

Please feel welcome to send a reply if there's any additional questions. Have an awesome Thursday!

Were you able to resolve this?  I am having the same issue.

Thanks for bringing this up, Kesmom4. I appreciate your patience and effort in performing the suggested solutions above. I'm here to share details on how to resolve this matter. Let me provide the steps for contacting our support team in QuickBooks Online.

Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation into the issue you mentioned about the split amount that doesn't add to the total specified. Please know that this has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

1. Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

1. Advanced:

• Support is available anytime, any day.

These support hours ensure that you have access to assistance when you need it. Whether you have basic or advanced QuickBooks Online plans, there are dedicated support hours to address your inquiries and provide guidance. 

We're always available and willing to lend a hand to your queries. Have a great day ahead. The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe. 

This solution did not work as I could not locate "the box to make it billable".

I did resolve the matter by creating a new separate bill for the transaction. Doing that allowed the imported transaction to match to it without having to adjust the split. So for me the matter is resolved.

Thank you for getting back to us, @criclacrosseclub.

I appreciate you sharing with us the resolution you found for your concern with splitting a transaction in QuickBooks Online. Don't hesitate to reach out to us if you have any other concerns using QuickBooks Online. We are always here to help. Have a great day.

I have the same issue with the transaction, stating that the split amounts don't add up.  There's nothing to split on the transaction and I can't seem to resolve it.

I am also having the same issue with my Paypal account, and the "Your split amounts don't add up to the total specified. Either change your split amounts, or change the total by clicking the recalculate button at the bottom." message. Unreal with these issues with Paypal and QBO.

I am also tired of the auto-generated answers 

service team solution:
Use the Gear icon, then go to Chart of accounts.
1) Click your expense account that caused the error. Edit it.
2) Check its box to make it billable.
3) Apply an income account.
4) Save your changes.

Guess what, service team, there is NO check box to make it billable.

I can't belive the money I pay for QBO and the amount of time to solve issues.

Please add me to the list of people to get notified when this problem is solved.

Thank you for joining this thread, Ldorey.

I understand that the unusual behavior you encountered while splitting a transaction has disrupted your workflow. Let's connect you to the right support channel that can address your concerns on time.

As previously stated by my colleague above, we're actively investigating an issue where PayPal users are experiencing challenges in categorizing their transactions. Our engineers are working with utmost urgency to address this matter and ensure that all impacted customers can easily split their entries.

We encourage all affected customers to get in touch with our QuickBooks Online (QBO) support team. Our specialists will assist you in subscribing to the notification list, so you'll receive email correspondence on the progress of the investigation. 

Here's how to get the contact details:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Click the Get help from a human link to see more options.
4. In the How would you like to connect with us? section, choose Chat to start a conversation and Callback to speak with an agent.

I have some resources that might come in handy for you in the future. These links provide instructions on how to classify entries into the right category, record multiple accounts in a transaction, and balance your bank or credit card account:

• Categorize online bank transactions in QuickBooks Online
• Enter a split transaction into the register in QuickBooks Online
• Reconcile an account in QuickBooks Online

I appreciate your patience while working through this. Reach out to me again if you need clarification about categorizing your PayPal entries and other QuickBooks-related concerns. I'm more than happy to assist you further. Have a good one, Ldorey.

Hello,

I received this message when trying to do a foreign currency credit card deposit for multiple customer transactions into one deposit.

I agree, too much money spent for accounting , added to that my Spanish and USA CPA

I was on tech-support for one hour, and still they can't figure it out, I'm paying too much for him. A company that can't figure out currency conversion, 

We hear your sentiments and recognize the importance of seamless and error-free QuickBooks Online tasks, Blues.

Upon checking, there's an ongoing investigation where PayPal users are experiencing challenges adding transactions in the registrar and getting error messages. Please know that our engineers are already aware of this and are currently working to get this fixed as soon as possible.

I'm aware you've already reached out to our support team, but working closely with them is the best action to have your name added to the affected users and receive emails with updates on the case.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click (?) Help.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

In addition, you can check this article on how to reconcile your account so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

Feel free to ask if you have any follow-up questions or if you encounter any issues while navigating your account. I'm available and willing to lend a hand.

tech support is a joke,

I'm having the same issue with Paypal sometimes works most the time it doesn't. I spent three hours with Tech Support, and they are clueless I can't believe how much I am paying for service can we look for an alternative but I need multi currency services for my business. 

I'm having the same issue with Paypal sometimes works most the time it doesn't. I spent three hours with Tech Support, and they are clueless I can't believe how much I am paying for service can we look for an alternative but I need multi currency services for my business. 

I'm having the same issue with Paypal sometimes works most the time it doesn't. I spent three hours with Tech Support, and they are clueless I can't believe how much I am paying for service can we look for an alternative but I need multi currency services for my business. 

Hi all-

I was able to work around the problem for myself.  I don't use any of the invoicing or billing features on quickbooks, so I don't know if this will work for you.

From the transactions review page, I clicked "Go to bank register" to see my paypal bank register.

I added transaction (for me, an expense) to the bank register.

I went back to the transaction review page, and in reviewing the transaction I clicked to match it to a transaction.

It matched to the one I added, and resolved the problem for me.

Good luck.

Kindly,

-DTH

Spending way too much money through customer service that does not solve problem should be a no-brainer for a PayPal expensive and I wish I could opt out Quickbooks

 customer service as a joke