A limit for Multi-use payment link

It Can't be that - I have the exact same error for single-use payment links.  Only sent out 2 so far today.  Now says "Select at least one payment method" with nothing to select.

I've tried different computers, logins, browsers - same thing on each

Thanks for sharing the details of your concern as well as the error message you received when using the Multi-use Payment link, gura, and ph20.

I checked here on my end and no reports were found of a problem with the Payments Links in QuickBooks Online (QBO). Rest assured, I have some suggestions for how we can solve this problem.

To isolate this, I recommend accessing the payment link from your QBO account in an incognito or private window.

This allows us to determine whether the problem is due to browser caching. Too much data stored from the browser causes inconsistencies that affect your account's performance. Using a private window helps to verify the issue as this doesn't save any data.
 

To open a private window, you can refer to these keyboard shortcuts: 
 

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If you can access the Payments Links menu, I recommend clearing the cache in your default browser to refresh the system. Using other supported browsers also aids in narrowing down the problem.

Once you're ready, here's an article to help you match your online payments and invoices to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

Do you require additional assistance with managing your invoices and online payments? Please do not hesitate to include them in your response. I'll be right there to help you whenever you need it!

Didn't work for me. In my opinion that was a cut and paste or automated response. 

As I mentionedn i used different browsers,  different computers and different users.

It Just started today.

I'm using the latest version of Firefox. Also tried Chrome. Cleared cache in both browsers several times. Used the incognito mode. Still cannot create a payment link (neither multi-use no one-time payment link).

I understand the importance of resolving this issue promptly, ph20 and gura. Your proactive approach in sharing your concerns with the Community is greatly valued.

Let's ensure your issues to be resolved so you can generate payment links in QuickBooks Online (QBO). Therefore, I suggest contacting our Customer Support Team. They have the ability to review your account, ensuring your privacy, and can also initiate a more thorough investigation if necessary.

Here's how:

1. Go to the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Hit, I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose to Get a Callback.
   

To ensure you'll be assisted on time, please see our support hours.

Stay in touch if you need assistance when working in QuickBooks. Simply click the Reply button and add a comment. I’ll get back to help and make sure you’re taken care of.

I am seeing the same problem on single use links.  I have checked multiple times this morning and last night.  Still not working.

I recognize how this error message has affected your business tasks, @MjP5. I'm here to ensure you'll get the assistance you need to get past this.

Firstly, I would like to know if you have followed all the troubleshooting steps provided by my colleague @DebSheenD above. If you haven't yet, I recommend performing those steps to see if they can resolve the issue for you.

However, if you have already completed all the troubleshooting steps and are still encountering the same issue with both the Multi-use payment link and the Single-use links, I suggest reaching out to our QuickBooks Online (QBO) Support Experts. They possess the tools and expertise to thoroughly investigate the error in a secure and safe manner.

Furthermore, I will provide you with a link where you can explore articles that offer guidance on how to add and organize your payments in QuickBooks: Help Articles for Invoices and Payments in QuickBooks Online. 

I look forward to having this sorted out on your end. If there's anything else you need assistance with or if you have any additional questions about QuickBooks, just kindly leave a reply. I'm available round the clock to provide support.

ok - just got off the phone with a human.

After refusing to do the clean cache/private tab etc (I've done it multiple times) she came back and said there is a limit to the number you can send ! I showed her I have sent 3 per day and only have one open.  I asked to talk to her supervisor because I didn't accept that as a viable reason.

She called engineering (on hold for 20 mins) and came back and said there is an open investigation in to this problem because many people are experiencing it. (which sounded much more plausible).  So I said "You agree it has nothing to do with a limit ? She agreed.

She linked my case to the investigation and said I will hear via email when it is cleared.

So I suspect it is a broad technical problem and nothing to do with us and hopefully will be resolved soon.

It's very frustrating that they try to off-load you with some generic reason and you only get the correct response if you push back at them.

They called me back with a work-around

Create an invoice
Bottom right where it says SAVE & CLOSE or SAVE & NEW is a third option <SAVE & SHARE LINK>

Pressing this gives you the URL for the INVOICE which can then be emailed/text.

We will then received payment and delete the invoice because we work on deposits/credits with these links.