A payment cannot be matched or recorded Merchant Services

I have been getting errors for over 1 year when downloading payments for emailed invoices to customers. These invoices are emailed to customers, customers sign in by the link provided on the email, customers enter their credentials and payment info etc. At the login screen for intuit payments, the invoice shows correctly, invoice number, amount etc.

I have had at least 20 sessions with merchant services and there has been no resolution. Each session 1 hr +.
The problem is that if I turn on auto match, QB will post certian payments and cannot match others. So when it auto posts a deposit or grouping of payments it is not actuially what was deposited that day.
For example if 10 payments were made that day for $100 each the toptal deposit should be $1,000. Well QB only can match 4 of those payments and the other 6 need to be done manually. So, what happens is that I have a $400 deposit in quickboks done automatically, and the other 6 need to be manually applied. This makes the user go into the deposit window and delete the $400 deposit, then manually add the other 6 payments, and then re-deposit the payments so it will match bank statement for reconciliation; 10 payments for $100 each----a $1000 deposit.
So the fix now is to manually add payments because I receive the following message "A payment you are trying to record cannopt be matched"

Why cant it be matched? Emailed invoice with a dedicated link, login screen for customers that shows the invoice, date, amount, invoice # etc. Payment is made and approved. What else is needed for QB to match an invoice?


A simple bank reconciliation back in 2020 would take 20 minutes. In 2025 I spend 2-3 hrs. per week manually posting payments, making deposits, because the merchant services cannot match payments to customer invoices. This creates a headache and another non-billable task for the company.

I tell you what will download and post flawlessly---------the credit card fees I have to pay always post without a problem.

Problems listed: Company File size, name on card does not match customer, banks don't show card info (all the numbers", on and on and on. There has to be a simple resolution.