Able to accept payments, then suddenly not.

Greetings, @jkbean. 

Hey there newcomer! Let me point you in the right direction to get a better understanding of why this happened to you and your account with QuickBooks Payments. 

Since the application was denied and your account is on hold, the best route would be to contact our Customer Support Team for further assistance. They'll be able to help you review the information on your account and give you an explanation for this situation. 

Contact Payments

Keep us updated on how the call goes. I want to ensure that you get the details you need on this subject. Bye for now!

I spent 3 hours on the phone being bounced around to 5 different people and no one had a solution for me. I had 2 customer service representatives tell me that I'm out of luck and I will not get that money back. Others told me they had no idea why I was denied and weren't able to go in and see why. And one told me that everything on my account looks good and it made no sense why I was denied. So that is why I'm here continuing to try to get answers. 

Hi jkbean,

Thank you for coming to the Community about held payments. Unfortunately, we are unable to discuss merchant services issues like this in public forums. We highly recommend that you contact Merchant services to receive updates on your account and funds.

Take care and have a good one.

Ugh I just recently have had 6 clients having the same issue. All was well payments coming through and now in the last 3 days none can accept payments online!! 

I'll help you figure out why your clients are unable to accept online payments, DecinaC.

Before we start, I'd like to verify if your clients received an error while processing or accepting online payments. Did they also get an email notification about them?

When something unexpected occurs in your clients' transaction(s), this may trigger a hold on those payments. This doesn’t mean that anything is wrong. Intuit just needs extra time to review them. They should receive an email with detailed instructions on what additional information is needed to fix and rectify any issues.

Furthermore, your clients can also check the history of the payments by visiting their account in the Merchant Service Center. It keeps a complete record of their payment activity. Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports.
3. Choose Deposits. 
4. Select the date range in the Dates field.
5. Click Search. 

Once their payments have been reviewed, which usually takes no longer than two business days, they'll be deposited directly into their account.

Additionally, after your clients process payments, QuickBooks puts the money into their bank account. To check when QuickBooks deposits customer payments, you may want to check out this article for more information: Find out when QuickBooks Payments deposits customer payments.

I'm all ears if you have further concerns about online payments in QuickBooks Payments. You can add your reply below, and I'll circle back to help you.