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Level 1

ACH Bank payment still not received

I had a customer make a payment using the bank payments. It has been over 7 business days and we still have not seen the funds deposited into our bank account. When I log Into quickbooks it still shows the customer has made the payment and there are no issues with it.

1 Comment 1
Irene R
QuickBooks Team

ACH Bank payment still not received

Welcome to the Community, Codyc21.


I understand the importance of the ACH payment made by your customer in QuickBooks Online (QBO) that should be reflected in your bank account to your business.


If your payment was made within seven business days, it is advisable to get in touch with our support team. They will keep you updated regarding your ACH payment, and assist you in accessing your account securely. This will ensure that you receive appropriate solutions for any issues you may be facing.


To contact support: 


  1. Log in to your QuickBooks Online company.
  2. Click Help (?).
  3. Enter your concern, then select Let's Talk.
  4. To get started, select one of the tabs:
  • When you choose Chat, you’ll be having a chat with our customer support within five minutes. 
  • When you choose Callback, you’ll have a spot on our line, and call you back within five minutes. 


I'll be leaving you this article if you want to learn more about payment deposits in QuickBooks Online: Common questions about payment deposits in QuickBooks Online.


Feel free to comment below if you have other concerns with your ACH bank payment in QBO. I’m just a post away to assist you.

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