I am beyond angry. I processed a VERY large payment to a vendor. I had already established the sending of funds with a small payment of $100.00. Everything seemed to be working. Payment was taken from our account and it was to post into my vendors account on the 26th. Here it is July 3rd and the money is not in my account or our vendors. I called on July 1st because the vendor still had not received the funds. The payment failed (the name on the check did not save on my end but the test payment had the same name) and NO COMMUNICATION from QB that the payment was not going through. June 26th to July 1st is enough time the system should have triggered an email to let us know. Not like the emails are not attached to the account. July 1st call, I authorized QB to recall the transaction and was told the funds would be in the account in a few hours. It has been 2 days and no money has been returned. I do not believe that QB finds this alarming to loose $50k+ in the system. Payroll can be pulled and processed in 24hr notice (if processed by 5pm) but my recall of funds can not be put back in my account? Three & a half hours of calls demanding a Supervisor (who apparently you need an appointment with) can not be bothered. Call 1 started at 10am. My second call ended at 1:16pm. A supervisor requested from the 10am conversation, returns my request @1:20pm, four minutes after I hung up with the 2nd call. AND still wants to tell me I have to wait 8-10days for my money that never went anywhere except the digital abyss. What is even worse, I asked the 10am call to get someone from accounting and they did not. I called accounting help (second call) and the funds on QB side say they will post to my account on July 2 and now the only answer is it could post anytime. Supervisor (because they are not from accounting) keeps apologizing and quoting policy. BS! To top everything off the Vendor who should have received the funds, was sent a notice that the $50k+ was being taken out of their account. THEY WERE NEVER PAID! QB knows there is an issue on their side and instead of being honest they tell lies. This lie is leading to a police report for stolen funds. I have the notice for the Recall in my email yet their system said the transaction was complete, HOW? Fix the issue that the payment is not complete and was never paid, but it can't be returned? QB created their own bill paying system instead of the app to get more money out of us and this is how well it works? Excuse 'it is a new system and they are working on some things?' PRETTY BIG ISSUE LOOSING A BUSINESSES MONEY! As I am typing this no response from a QB supervisor(accounting side) and the supervisor who called at 1:20pm was to speak with someone and call back. Doesn't seem to be happening! Never going to recommend a QB checking account to anyone EVER. Was considering it for myself, NEVER. I spent 7 years using QB and constantly upgrading from Basic, to Enhanced to Enterprise & now Online. I have proven my dedication to QB but right now I am not getting the same in return.
