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ebo8302
Level 3

Add 2nd Company to Merchant Services?

I'm a Controller for 2 small companies with the same ownership. Company 1 currently accepts and processes credit cards, and we have a merchant services account. 

 

Company 2 is getting ready to start accepting credit cards, and doesn't have a merchant services account.

 

Both companies have separate bank accounts.

 

Can I add Company 2 to the existing merchant services account? It'd be great to have one less login to keep track of.

 

Also - In Quickbooks Desktop, if I click the "Accept Credit Cards" button on the home screen, or go to "My Company" > "Accept Credit Cards"... NOTHING happens. NOTHING. No pop-up error, just NOTHING. Not sure what's going on, but I'm going to need to solve that issue too.

1 Comment
BettyJaneB
QuickBooks Team

Add 2nd Company to Merchant Services?

Glad to have you back, @ebo8302.

 

At this time, being able to add another company to your existing Merchant Services account isn't available. Accepting payments and processing credit card transactions must be in one Merchant account per company.

 

To give you more information about how QuickBooks Payments work, please visit these links:

On the other hand, to help us determine why nothing happens upon clicking on the "Accept Credit Cards" button, I suggest contacting our Merchant Services Team. They have the tools to further investigate the root cause of this issue and fix it for you.

 

If you have any other questions or concerns with QuickBooks, just let me know. I'd be happy to help you out. Have a fantastic weekend!

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