Hello there, @ dguest.
To correct the overpayment, you can issue a refund or keep it a store credit. Let me guide you on how to do it.
If you wish to issue a credit, the customer’s account balance will remain negative until you apply it.
If you wanted to provide a refund, then you can follow the steps below.
- Go to Make a Sale.
- Enter the customer’s name.
- Choose the Account.
- Select Charge to Account and enter the overpayment.
- Choose the payment method you wanted to refund the customer.
- Select Save only or Save and Print.
Also, you can check this article about how to remove a negative entry from the Payments to Deposit screen will be removed.
If you would seek assistance, please don't hesitate to contact us back here in the Intuit Community.