Another Horrendous Merchant Services Phone Support Experience

Hello there.

I appreciate you letting us know about your experience when reaching out to our Payments Support Team. Feedback like this will help us improve the level of service we provide to our customers.

Unwanted charges and disputes can be frustrating because it will take some of your time to settle the issue. Let me assist you in ensuring that your concern is addressed right away by the appropriate support channel.

Merchant and other account-related concerns require special handling and gathering of personal data. The Community is a peer-to-peer forum and the security of our customer's accounts is our utmost priority.

Thus, I recommend contacting our Payments Support again for a thorough investigation. They have special tools to trace the root cause of the dispute (sales charge) and guide you on how to apply the permanent solution. 

The following write-up shows a detailed list of our support hours and types for each merchant product: Contact Payments or Point of Sale Support. From there, head to the section for the one you’re currently using.

For additional resources, you can go over the Handle chargebacks and retrieval requests for QuickBooks Payments article. It provides a step-by-step process on how to manage disputes for a charge as well as answers to frequently asked questions about chargebacks and rebuttals.

If you have other merchant-related activities you need to take care of, you can browse the QuickBooks Payments FAQ. It contains topics about payment processing, creating refunds or credits, sending E-invoices, and checking the funding status, to name a few. Make sure to click on the title of the article to see the full details.

This information should you get pointed in the right direction today, especially in resolving your chargeback concern.

Keep me posted below if you have other QuickBooks or payment concerns. I’ll be around to get this taken care of for you. Have a good one. 

Your response is such a canned corporate lot of BS. After attempting several calls yesterday to sort out this dispute that is a clerical error, which I could not due to the TERRIBLE phone service, you now debited my business checking $1500 and overdrew it!!!! I demand a manager call me immediately!!! I'm calling my lawyer when he gets in office. Intuit is nothing but a criminal racketeering scheme!!!! I highly recommend a call asap. I'm so sick of making so many calls on so many issues and spending HOURS with untrained people. This is not the first time!!!!!!!!!

Have a lawyer in your legal department call me this morning. I'm going to social media platforms right now to spread the word.

Yesterday QB emails me for the first time on case # 1583144301 ref $1500 dispute from 4/8. I immediately call client and he confirms charge is valid and that's a mistake. I upload documents from the client and explanation into resolution center. I made 6 calls to phone support, 4 of which the hold as so long I had to hang up. One of them I was on phone 30 minutes and deep into reviewing the issue with a rep. I specifically said if we lose connection please call me back. Of course connection lost and no call back!!!!! I call back in and someone in accounting support tries to play middleman with merchant services rep on other line. I don't get to speak with merchant services. At 9pm the account rep said merchant services rep just hung up and I have to call in morning!!! Meantime, no response to the documents supporting the charge received. You just go ahead and debit my business checking overdrawing it!! How ridiculous. How can you even say this is close to any reputable business operation. This is not the first time!!! A bunch of IDIOTS!!!!

At this moment QB already agreed in writing they owe me the following:

Case #1581915995 for $928.45

Case #1581912036 $1,110.87

I have not received those funds.

And now you pull $1500.00 from my account even though client attests it's not a dispute!!

Have you lawyer call me!!!!!!!!!!!!!!!!!

Anyone else in this community have similar experiences? Class action law suit is what I'm thinking.

And all that terrible, lousy phone service yesterday was after I agreed to upgrade to VIP so I wouldn't have the phone issues I has earlier. Cancel my VIP and refund me my most recent $90 charge!!!! 

Now I just tried to call merchant services on the VIP line I pay $90 a month for and they told me I can't reach them through that phone number. I have to put in a request through website for a call back. Last month I was able to call the VIP line and reach them. WHAT A JOKE!!! 

I SEE A MANAGER IS REALLY RUSHING TO CALL ME ABOUT MY PROBLEMS. LMAO

Hello,

I hear your sentiments, and I'd like to join the thread to inform you that we've shared your experience with the proper team, and they'll reach out to discuss your case further.

Let me know if you need more help or continue to have difficulty connecting with our support. I'll circle back or someone from the Community is ready to assist you.

You say you hear my sentiments, but that's so incredibly insincere. If you did, you would have had a manager call me by now. I can't believe you emailed me a inaccurate dispute warning you were going to debit my bank account $1500 and after I explained it's in error, rather than waiting to investigate it before debiting the funds, you IMMEDIATELY OVERDRAFTED MY BUSIINESS ACCOUNT!!!!  AND YOUR COMPANY IS LATE IN PAYING ME $2039.32 YOU OWE ME FROM TWO OTHER CASES!!!!!!!!!! Where is my $1110.87 for case #1581915995 and $928.45 for case #1581912036??? I was told last week of May by your worthless phone reps I would have the funds in 3-5 business days!! I'm betting I'm not the only Intuit customer with these issues. That's why I've spoken with an attorney and am working on contacting the appropriate US attorney in San Jose/San Francisco area where you are based. I haven't gone off on a company like this for over 10 years at least. I've been a working professional for 40 years now and my experiences with your company rank #1 for poor service!!!! And I'm going out of my way to share with others, Trust me.

I just spent 50 minutes on the phone with payments representative Kayla who said she can't see I'm getting the $1,110.87 on case #, which I was told on May 27 is due me for a partial batch release for 5/21/2022 card sale $4,472.30 on batch . I only received $3208.83, so after the $152.30 fee I still have money due me. THIS WAS AGREED MAY 27. NOW KAYLA SAYS SHE CAN'T SEE IT!!!!!! 

HAVE A PAYMENTS MANAGER CALL ME!!!!!!!

I SICK OF SPENDING HOURS ON THE PHONE WITH UNTRAINED REPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Still no call from a manager! It's a waste of time for me to keep calling in. I need payment status on case #[removed] for $1,110.87 ASAP. I'm googling class action lawsuits against Intuit and lo and behold, there are results! Intuit has very poor reviews and a track record of these issues I see. Step up to bat and provide reputable service as advertised!!!!!

Good morning @Burned by this company. I wanted to check back in here and let you know that I'm closely following your case here and see that you're scheduled for a call today with your case owner. Please don't hesitate to let me know if there is any trouble getting connected and I'll do everything I can to lend a hand. 

Waiting on her call and also on hold with your payments about why a wire received yesterday at 12:17pm Pacific isn't even showing in my bank's wire department.

I just found out Intuit is delaying funds to me from a WIRE...not a card sales... A WIRE!!!?? Ridiculous!! I demand a call immediately!! I'm now going to lose a sale with the profit in it because of INTUIT!!! 

I stand corrected…looks like my client paid with a card and not a wire as he usually does and said he did…but I should still have the funds…what does it show “Delayed”?

I hope you are reading the email thread with Keirsten. IT JUST KEEPS GETTING WORSE EVERY DAY!!! NOT BETTER!!!! Who are you people? Now no one calls me. Have the professional courtesy and responsibility to call me to discuss!

No communication from Intuit of course. Close my merchant account and pay me my balance of funds...if need be I'll have Shankar Nain & Co LLP assist. I'm sure Intuit recognizes that law firm name from the class action lawsuit for your shady payments practices.. Actually hold my funds illegally so I get a bigger judgement from you! What an embarrassment to have been associated with Intuit!

My client Mr. Icahn just told me to reverse the charge and he'll wire me due to your issues. Before I do verify in writing I will not incur a $552.35 fee for either the sale or reverse!

Hello @Burned by this company. I appreciate you keeping me up to date with what's going on. I'm still in communication with your case owner and checked with her this afternoon. She was able to let me know that she's been in communication via email and is still dedicated to helping to resolve your case. Since this case involves sensitive account information, I won't be able to discuss it further in the community, but please know that it is still a priority and we will continue working with you until it is resolved.

Another day and still no resolution to my payment claims. It it appears you have increased the $1500 dispute to a $12,300 dispute with same client with no notification to me and without my client requesting it as he told me directly!! No communication all day....just more questions!! Service NIGHTWARE getting worse.

And my nightmare continues!!! It's been one month since Intuit has owed me $1,110.87 and since May 26 when I was told I would have the funds in 5-7 business days. I have no more words for the incompetence and total lack of service from your employees!! Everyone stay away from this company!!!!!! Settle up the various monies you owe me so I can close my accounts.

Hello there.

I hear your sentiments and experience with the QuickBooks Payments processing time.

The Community is an open space. That said, we're unable to discuss confidential information. This type of concern requires help from our QuickBooks Payments Support Phone Team. They can look up your account and check the status of your deposits. Since the payment from your customer is still not deposited within the given length of time, I recommend contacting them. They can review your account and investigate why you're getting some delays in receiving deposits.

You might also want to check out these articles to find answers about QuickBooks Payments:

• Find out when QuickBooks Payments deposits your money
• QuickBooks Payments Deposits FAQs

I'm just a post away if you have other questions or concerns with payment processing. I'm always here to lend a hand. Thanks for posting and I wish you have a lovely day ahead.

I'm venting my frustration in this forum due to LACK of effort and responses from your Escalation Team. Excuse me for saying, but your responses to my posts are corporate mumbo jumbo when there is no progress and very little communication from the team who is supposed to be on my side handling these issues.

AOTHER FULL DAY AND NO REPONSE FROM ESCALATION TEAM...I REQUESTEDAN UPDATE THIS MORNING AND THEY DON'T EVEN ACKNOWLEDGE MY EMAIL!!!! WORST COMPOANY IN AMERICA!!!!!!