Bill Pay Elite

Mohawk81 · ‎February 20, 2024

Three problems with Bill Pay. 1) We cannot view an uploaded bill attached to the vendor, see screenshot. 2) Every time I pay a bill electronically, I get kicked out the app. 3) When we add a bill to a month that has been “Closed”, the approver cannot approve the bill. We have to unlock the month, delete the bill, and then re-add for the approval to function to work. I don’t understand why an approver should be able to approve bill whether the period is locked or unlocked? These issues occur whether using the App or Web access.

Rasa-LilaM · ‎February 20, 2024

Thank you for bringing this to our attention, Mohawk81.

I acknowledge the importance of the app to operate smoothly and efficiently, especially when dealing with bills and approvals. I'm here to help make sure you can complete these tasks smoothly.

We'll have to update the app to the latest release to move past the error. Let me show you how it's done:

Make sure that your system is active and connected to the internet.
Select the Help drop-down menu in your company and click Check for Updates.
The program will automatically check for updates each time it is opened and will prompt when an update is available.
Once the update has been installed the program will relaunch.

Next, verify your version of the Windows app by going to the Help menu and selecting About QuickBooks (1.24.2). If you continue to get the same result, it's best to contact our QuickBooks Online (QBO) Care Team for further investigation. They have the necessary tools to identify the underlying cause and will assist you in applying the permanent resolution.

We've collated topics that tackle processing bill payments, handling your Bill Pay subscription, as well as organizing your bill payment schedule. Feel free to browse through this link for the complete details: Learn about QuickBooks Bill Pay.

I have a few articles that discuss in detail when to record a bill payment check, write checks, and other vendor-related transactions. Just click on each article to learn more about the entire process:

Stay in touch if you need further assistance on how to handle any bill-related tasks. I'll get back to provide the help you need. Have a good one, Mohawk81.