bill pay error creates credits

We're delighted to have you here today, @JP141.

We see the urgency and importance of this matter and want to ensure we provide you with the information to help you get this sorted out and fix bill pay credits that show up on your end. With that said, can we ask more about your current situation? Are the credits coming from your bank? This way, we can give you the best possible troubleshooting to fix it.

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The credits are not coming from the bank.  This is a QB issue.   The checks were sent and are labeled "Bill Pay" but there are no invoices associated with the checks so QB is creating a credit.   I can get the invoices from the vendor and enter them or could I somehow just chance bill pay to another category (like expense) where it might not be looking for an invoice?

Hello there,

Since these transactions are not associated with any other transaction in your QuickBooks Online, you can exclude them and add bills manually. Here's how:

1. Go to + New.
2. Select Bill.
3. From the Vendor ▼ dropdown, choose a vendor.
4. From the Terms ▼ dropdown, select the bill's terms. This is when your vendor expects to be paid.
5. Enter the Bill date, Due date, and Bill no. as they're recorded on the bill.
6. Enter the bill details in the Category details section. From the Category dropdown, select the expense account you use to track expense transactions. Then enter a description.
7. Enter the Amount and tax.
8. If you plan to bill a customer for the expense, select the Billable checkbox and enter their name in the Customer field. Learn more about billable expenses.
9. Click Save and Close.

You may visit this article for more details and for the steps on how you can record payments towards bills: Enter and manage bills and bill payments in QuickBooks Online.

I'm also adding these articles for future reference: 

• Enter and manage expenses in QuickBooks Online.
• Expenses and vendors.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.