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Join nowQB is reporting some credits from one of our vendors that don't actually exist. I think what happened is that bill pay was used to pay a couple of invoices but the bill payment is not tied to the invoices. They are just simply showing as payments, which I think is creating the credits. How can I fix this? Can I change from bill pay to an expense? Maybe that would help? I could also reach out to the vendor to get the invoices that they show are tied to the payments and enter those? Thank you.
We're delighted to have you here today, @JP141.
We see the urgency and importance of this matter and want to ensure we provide you with the information to help you get this sorted out and fix bill pay credits that show up on your end. With that said, can we ask more about your current situation? Are the credits coming from your bank? This way, we can give you the best possible troubleshooting to fix it.
We'll be here 24/7 and get back to you as soon as possible. Please don't hesitate to leave a comment below. Stay safe, and have a good one!
The credits are not coming from the bank. This is a QB issue. The checks were sent and are labeled "Bill Pay" but there are no invoices associated with the checks so QB is creating a credit. I can get the invoices from the vendor and enter them or could I somehow just chance bill pay to another category (like expense) where it might not be looking for an invoice?
Hello there,
Since these transactions are not associated with any other transaction in your QuickBooks Online, you can exclude them and add bills manually. Here's how:
You may visit this article for more details and for the steps on how you can record payments towards bills: Enter and manage bills and bill payments in QuickBooks Online.
I'm also adding these articles for future reference:
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
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