Bill Pay won't load

I understand you need to pay your bills on time and you've done everything you could, @alexryan7. I'll share some updates about the reported issue you've mentioned.

The INV-80704 about Bill Pay having white screen when customer clicks Pay Bills Online is still ongoing. Please know that our Engineering Team is working actively to find a fix. They'll take a closer look at this and evaluate what further action can be taken.

In the meantime, we're unable to give a timeframe as to when this will be resolved. Please make sure to keep your lines open so they can reach out to you during business hours via email.

If you still haven't received any updates about it, I recommend contacting them. Provide the investigation number given to you so they can trace what happened to the report. You can find their most updated number through this article: Get help with QuickBooks Online.

See this article to learn how to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

In the meantime, you can visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.
 

I've got you covered if you have other questions aside from paying bills in QuickBooks. Use the Reply option below. I'll be here to answer them. 

Thank you for the reply but I would ask that you spread the word throughout your support reps that this is a known issue so that people Chatting in don't have to go through all the troubleshooting steps only to find that there is a known issue. And since there is no ticket number associated with this and only an investigation, every time I try to chat or call to get an update I am asked to go through all the troubleshooting steps for the issue prior to getting an answer on whether this is still an issue.

Also, including links like you did below for Entering and Managing bills is a bit silly considering I wouldn't be trying to use Bill Pay if I hadn't already entered and managed my bills through QuickBooks Online. This makes me think that this is an AI generated response to the question.

This isn't the kind of situation we want you to experience, alexryan7.

We appreciate you contacting our support agent to get this sorted out. At all times, our goal is to satisfy the consumer. Furthermore, this isn't the kind of customer service we desire you to experience. Rest assured I'll take note of this so I can pass along your experience here on my end and provide all the feedback you have to the appropriate channels.

The INV-80704 about Bill Pay is still ongoing and our engineers are working together on the permanent fix. Since you contact our Customer Support Team, they added you to the list of affected users and you'll receive an email notification once there's an update on this case.

With regards to entering and managing bills, we view consumer feedback as an opportunity to enhance our products' many features. I'd suggest submitting feedback directly to our engineers. They may look into this suggestion and consider adding this option in future updates. Here's how:

1. Go to the Gear icon.
2. Hit Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

I've attached screenshots below for your reference:

On top of that, feel free to visit his page to keep updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

You can refer to these helpful articles in case you have any other concerns about QuickBooks Online.

The Community will always have your back if you need a hand with managing your expense receipts and bills. If you have other questions, feel free to add them below. 

This proves my point. I get instructions on how to enter feedback and request features when in actuality I just want you guys to communicate with your support reps when there is an issue so people don't have to repeatedly go through troubleshooting steps just to find out it is a known issue.

I am not requesting new functionality or features, I am asking that your support improve and that your responses here actually align with what was asked.

@alexryan7 

Another option, signup for a separate Melio account for free to integrate with QBO and manage your bill payments.

https://affiliates.meliopayments.com/pricing

I have been seeing this problem and seeing it again today.  The integration with the online bill pay seems less than reliable.  It is 2 months later - is this problem still not solved?

Hi there, @jborello. I appreciate you joining the thread and sharing your concern with us. Let me help you share some troubleshooting steps to get this fix.

A browser issue might have caused the bill pay won't load. Let me share some steps to resolve common browser issues when working in QuickBooks Online.

Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open depending on the browser that you're using:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If it works, go back to your regular browser and clear the cache. If private browsing doesn't work, use another supported web engine to get the best and most secure experience with the program.

I've also added these links that provide detailed information about managing bills and vendor payments:  

• Enter and manage bills and bill payments in QuickBooks Online
• Learn about QuickBooks Bill Pay

Don't hesitate to comment below if you have any other questions. I'll be happy to answer them for you. Take care.

@jborello 

I would say a separate Melio account is more reliable as I mentioned earlier.

That will not solve the problem.

Most users who are posting here regarding this issue have already tried troubleshooting their browser and that is not the issue. The issue is with QuickBooks and connecting into Bill Pay.

The Melio support for Quickbooks customers is virtually non-existent. I had QBO support tell me to call [removed] for support through Melio - I call and it literally is just a message that says go to the website to open a support claim, which you can't do without a Melio account. It's ridiculous. It blows my mind that Intuit can enter into a partnership like this without having a support channel solution ironed out.

Thanks for that idea.  That is exactly what I did - I login to Melio (using my Intuit Creds) and just handle it from there.  There is a manual sync option if something is missing...that worked well for me the last 2 days.

Pretty sad that Intuit, for as large as they are, cannot figure out how to make this integration better/tighter...especially after so many months.

Community to the rescue!

@SteveCalogera 

Use a workaround I mentioned earlier to signup for a separate Melio account for free to integrate with QBO. jborello said it works 

https://affiliates.meliopayments.com/pricing

This is still happening. We should not be paying for the full subscription price and finding a workaround. 

It isn't the kind of experience we want you to come across, 

As I check, the investigation about Bill Pay is already closed. Since you're still experiencing the same issue, I'd suggest reaching out to our phone support team so we can investigate this further.

You can reach out to them through the ? Help icon. 

Once the issue is resolved, you can browse this page for managing your expenses: Enter and manage bills and bill payments in QuickBooks Online.

You can always post in the forum if any concerns with your QuickBooks account.

This is still happening.  What the heck is Intuit doing?

Hello.

I can see the urgency of this matter, and I want to ensure you can get through this situation as soon as possible. Since you still encountered the issue, I'd recommend contacting our Customer Care Team. This way, they can check your account in a secure environment and determine why you're still experiencing this problem. Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Furthermore, here's an article to help you keep data accurate inside QBO: Run reports in QuickBooks Online.

Let me know how it goes by leaving a comment below. I'll make sure to get back to you as soon as possible. Stay safe, and have a nice day

This issue is happening again today.  I had the problem last week for one day and the next day bill pay worked.  Now today, the first of the month trying to collect payments from my customers, I cannot pay my invoices.  This is really unacceptable.  I tried the fix and logged into Melio and when syncing my clients I got an error each time.

What is the status of Melio bill pay within QBO today?

Thank you,

Ivy Oak Bookkeeping

Hello there. 

Thanks for following the thread and sharing your concerns in the QuickBooks Community. I hope you're doing well! I know how it feels when something isn't working. 

Before that, when syncing a client, what specific error message was while doing the process? I'd also appreciate it if you could share some screenshots of the process. 

Now, let me make it up to you and ensure you can contact our QuickBooks Online Support through chat or call. This way, one of our agents can review your account in a secure environment and investigate this matter further to share details about the Bill Pay feature supported by Melio. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Pick a way to connect: 

• Start a chat with a support expert.
• Get a callback from the next available expert.

I've included this link for more details of the support hours.

I'm adding this link for a future guide on how to pay your expenses in QuickBooks: Learn about QuickBooks Bill Pay.

If you have further concerns about paying bills, share them with me by hitting the reply button below. I'll stick around till you can make online bill payments. 

This is also happening to me. I have not been able to load bill pay all day and I have bills that need to be paid. Is there any update to when this issue will be resolved? 

I understand the urgency of paying bills on time, southernelle.

As per checking, we currently have an ongoing investigation relating to the Bill Pay page being unable to load when paying bills. Please know that our engineers are already aware of this issue and are implementing measures to provide a resolution.

Having said that, I recommend contacting our QuickBooks Online (QBO) Support Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the progress of the investigation.

Furthermore, you'll want to permanently delete bills you don't want to pay through Bill Pay. When you remove a bill, it is no longer visible in Online Bill Pay but remains recorded in your expenses.

I appreciate your patience as we work on this. Please keep me updated if you have further queries about using Bill Pay. I'll be around anytime to assist you. Stay safe, Elle.

I have also been having problems all day that bill pay won't load.

Very inconvenient any time, but the first day of the month is the worst time!  Ugh!

Same here. I have been unable to pay my bills today and it is the 1st of the month. The price of QuickBooks increases but gets worse. There was a 1/2 hour wait to even talk to someone. 

It is now May 2nd and Bill Pay is still not loading.  ???