Not very convenient that we want to notify customer support of the bill pay issue and the chat feature in QBO is offline.

exact same for me

I've also been unable to use online bill pay since Monday. I'm unable to pay vendors & staff. Support was not helpful, in fact the person from QB support obviously had very little knowledge of how the online bill pay works.  Finally, they escalated my issue, but i haven't heard anything and it still doesn't work.  The lack of knowledgeable support with intuit is frustrating.  

I was able to pay going directly through melio website and it synced with QB.  On Melios home page it gave me the option to use my QB login.  https://app.meliopayments.com/

Hope this helps everyone!

Is there a current issue with Bill Pay loading?

I am having the same problem documented in the first entry of this message.

Please let me know...

Greg

@Podad61 

Signup for a separate Melio account for free to integrate with QBO as a workaround as mentioned by Inquest 

https://affiliates.meliopayments.com/pricing

Hi there, @Podad61.

Yes, upon checking here, we're currently having an ongoing investigation about the Bill pay page, not loading. Please know that our Engineers are engaged in fixing this issue at this time and are dedicated to providing a permanent solution.

In the meantime, I would recommend getting in touch with our Customer Care Team so you'll be added to the list of affected. Rest assured that once an update about this investigation will be available, it will be rolled out immediately and you'll be the first one to know via email.

Additionally, feel free to browse through this article to learn how to enter a prior balance for a customer that owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors in QuickBooks Online.

Drop a reply anytime if you still have questions or concerns about the Bill pay page. I'll be here to assist you further. Take care.

I am having this same issue, the signin page reloads after entering in my credentials.  Others in my office are able to access the site.  What system is everyone on that is having this issue?  I'm running windows 11 Version 10.0.22621. 

Hello there,

We currently have an open investigation into this concern. For now, it is best to connect with our QuickBooks Online Support. So they can include you in the list of affected users. They also have additional tools to pull up your account and do a screen share. 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can also visit this article to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and receipts in QuickBooks Online.

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

this is a joke.  Is anyone still having issues with online billpay loading?  Been trying to resolve this for two days and no one at intuit or bill.com is any help!

It has been a challenging experience for you, @mlmlm. I'll provide the steps for contacting our support team in QuickBooks Online.

We understand the frustration of not containing this function as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation with the similar case you mentioned about the bill pay that keeps freezing. Please know that our team is proceeding with potential cures for this error encountered.

In this case, I encourage you to call our QuickBooks Online support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

I'm adding this page if you require other aids that help you organize your profit and loss and vendor transactions: Financial reports.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

@mlmlm 

Use a workaround as I mentioned earlier. One perk for the month, you will get a $100 cashback from them to successfully complete your first payment on the platform of at least $200 with a credit card.

Here is how helpful support was.  She couldn't or wouldn't tell me if the investigation was still opened and she just left the chat. Great customer support!

And suddenly today I don't even have the option to get into Bill Pay. No buttons, no toggle. I'm assuming it's not just me and that it's related to this same issue.

I'm glad to be of assistance, @Repurposed. I'll share some details on how to resolve this issue.

In your case, we can perform the basic troubleshooting steps to help fix your browser to work better and faster. Cookies and caches might block you from accessing the option to get into Bill Pay. Let me share with you some steps.

Here's how:

1. Restart your browser.
2. Log in to your account in an incognito or private browser and see if the options are visible. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

If it works on the private browser, you can go to the regular browser and clear your browser's cache. Then see if you can go through your Bill pay. Nevertheless, you can use another supported browser.

However, if you are done doing the troubleshooting steps and still get the same concern. You'll need to reach out to our support team so they can securely look into your account and investigate the issue. Also, can create a ticket for investigation if needed.

Here's how:

1. From your company file, go to Help.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Here's a quick guide for more details: Support hours and types.

I've also added the following article for more details about managing bills in Online bill pay and QuickBooks Online:

• Pay bills in Online Bill Pay
• Enter and manage bills and bill payments in QuickBooks Online

Feel free to reach back if you need further assistance in managing your expense in QBO. I'll be around. Take care!

I can't get anyone on the phone at customer support to talk to and the last time I did a chat the agent abruptly left the chat telling me to reach out to bill.com, after I gave her the investigation number and asked if it was still opened.  For such a large company your customer support is a joke. 

@Candi G 

You should signup for a separate Melio account for free to integrate with QBO as a workaround.

https://affiliates.meliopayments.com/pricing

has there been a fix for this issue yet?  We have had the same issue for the last few weeks.  I was supposed to be added to the work order and receive emails but have never received any communications.

Hi there. I can see the urgency of getting this issue resolved. I'm here to provide an update. 

As I check, the investigation about Bill Pay is already closed. Since you're still experiencing the same thing, you can either contact our Support Team or the Bill.com support team so they can look further into this.

Here's how: 

1. Open a browser.
2. Go to the Bill.com support website.
3. Choose to ask your question from the search bar or click the Contact Us button.

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• What is Online Bill Pay?
• Pay bills Online Bill Pay

If you need assistance with other QuickBooks tasks, I encourage visiting our Help Articles page. Here you can find topics and discussions to help you in completing all your responsibilities.

I've got you covered if you have other questions aside from paying bills in QuickBooks. Use the Reply option below. Have a great day!