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Sculley
Level 2

Bounced Check Summary not showing correct invoices to be marked unpaid

Hi there, I followed these directions to record a bounced ACH payment. I changed the Customer Payment to "check" first and then was able to follow the steps for option #1 here: https://quickbooks.intuit.com/learn-support/en-us/declined-payments/handle-non-sufficient-funds-nsf-....

 

But the Bounced Check Summary is showing the wrong two invoices in #1: "Following invoices will be marked unpaid". It should be Invoice 2008 and 2017 as you can see they have a checkmark on the screenshot but it's showing 2008 and 1898. Can you please advise? Thanks. 

 

Screenshot updated. 

3 Comments 3
MaryLandT
Moderator

Bounced Check Summary not showing correct invoices to be marked unpaid

Great job for following the solution provided in the article, Sculley.

 

I can clear things out about the invoices on the Bounced Check Summary window.

 

QuickBooks follows the order of invoices showing up on your Customer Payment. That's why you're seeing 2008 and 1898 under the marked unpaid section.

 

Though it's showing an incorrect number, it will still mark the correct invoice when you bounce the check.

 

I've added this link: QuickBooks Desktop 2020: What’s new and improved to keep you updated with the latest features and updates in the system.

 

Let me know if you need additional information by commenting below. I'm always right here to help.

Sculley
Level 2

Bounced Check Summary not showing correct invoices to be marked unpaid

Thank you! That seemed to work. I just didn't want to click anything until I was sure. Thanks for the link. Is that a new area for checking and posting things for desktop? I have 2019. 

Rasa-LilaM
QuickBooks Team

Bounced Check Summary not showing correct invoices to be marked unpaid

Welcome back to the Community, Sculley.


I appreciate you for following the resolution shared by my colleague and letting us know that it worked.

 

Please know we’re continuously working to provide the best customer experience when using the product. In regard to the link, the Firm of the Future is another site where you’ll find all product updates.  Aside from that, it contains great resources created by our ProAdvisors to help effectively manage your business.


Additionally, let me share the Get Started guide. It contains a breakdown of our self-help articles. From there, you’ll find links to the processes you can perform using QuickBooks such as managing customer or vendor transactions, running payroll, etc.


If you need some help when working in QuickBooks, click the Reply button and post a comment. The Community has your back, and I’m always ready to assist further. Enjoy the rest of the day.

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